Michael Ton Email & Phone Number

• Provides excellent customer service by giving quality information on company products.• Prepares beverages and food, while maintaining a clean work environment. • Gives samples of popular coffee blends, with a view to create a sales opportunity.• Greets customers as they arrive and inquire into their needs.• Able to handle a fast-paced work environment, with a staff of 40 employees.

• Recruits and builds talent to promote long-term company brand loyalty.• Responsible for managing social media for Illuminate Furniture.• Created return, refund, and invoice processes that improved customer service and productivity by 20%.• Experience includes process analysis, inventory levels, conversion percentage, shrink levels, and loss prevention.• Light bookkeeping of accounts payable/receivables, assets, etc.

Modesto, California Area

• Creates a positive, welcoming experience for customers, and demonstrates a “customer first” mindset. • Promotes a personal experience with customers by asking open-ended questions to reinforce sales. • Educates customers on our product features, offers, and promotional marketing.• Upholds all retail space policies, procedures, and provides support to employees through sharing of knowledge.• Drives store sales by suggesting items and pushed online orders to meet needs.• Worked at sister companies and familiar with company standards : Abercrombie Kids, and Hollister Co.

Modesto, California Area

• Consistently met sales quotas, by suggesting items and pushed online orders to meet needs.• Speaks to customers with confidence and current knowledge about styles and fit.• Assisted with inventory maintenance and organization of supplies.• Executed visual marketing by perfecting window display per company standard, mannequin dressing and styling.