Michael Ton Email & Phone Number

• Provides excellent customer service by giving quality information on company products.
• Prepares beverages and food, while maintaining a clean work environment.
• Gives samples of popular coffee blends, with a view to create a sales opportunity.
• Greets customers as they arrive and inquire into their needs.
• Able to handle a fast-paced work environment, with a staff of 40 employees.

• Recruits and builds talent to promote long-term company brand loyalty.
• Responsible for managing social media for Illuminate Furniture.
• Created return, refund, and invoice processes that improved customer service and productivity by 20%.
• Experience includes process analysis, inventory levels, conversion percentage, shrink levels, and loss prevention.
• Light bookkeeping of accounts payable/receivables, assets, etc.

Modesto, California Area

• Creates a positive, welcoming experience for customers, and demonstrates a “customer first” mindset.
• Promotes a personal experience with customers by asking open-ended questions to reinforce sales.
• Educates customers on our product features, offers, and promotional marketing.
• Upholds all retail space policies, procedures, and provides support to employees through sharing of knowledge.
• Drives store sales by suggesting items and pushed online orders to meet needs.
• Worked at sister companies and familiar with company standards: Abercrombie Kids, and Hollister Co.

Modesto, California Area

• Consistently met sales quotas, by suggesting items and pushed online orders to meet needs.
• Speaks to customers with confidence and current knowledge about styles and fit.
• Assisted with inventory maintenance and organization of supplies.
• Executed visual marketing by perfecting window display per company standard, mannequin dressing and styling.