Michael Toolan Email & Phone Number

• Designed and built web-based prototype for client eLearning self-enrollment tool to reduce enrollment requests by an estimated 30%• Conducted user and heuristic testing and UX research of 6 learning management system (LMS) platforms to create actionable platform adoption recommendations• Worked with key stakeholders to create and maintain client-specific training and custom curricula• Worked with Voice of the Client team to advocate for accessibility and address content issues, resulting in improving customer/user satisfaction from 6.9 to 8.1 (scale of 10)• Worked collaboratively with nationally- and internationally-distributed remote multi-disciplinary teams to provide exceptional, holistic learner experience for over 15,000 active users• Served on transition teams for 3 LMS platform migrations and ensured all eLearning materials maintained content continuity and customer accessibility with less than 12 hours system downtime• Performed front-end administration and information architecture on multiple LMS platforms

• Established corporate style guide and developed QA processes that reduced maximum functionality testing and QA turnaround time from 3 weeks to 5 days• Reduced reported error rate from 11% to 2%• Developed, trained, and led a 5-person international QA team• Advocated for 508 compliance in online learning materials• Securely handled intellectual property and confidential client information

Responsible for producing color separations and full color work for published comic books and graphic novels-Created presentation materials for a series pitch to Turner Studios' Cartoon Network channel for an animated program-Professionally represented the studio at San Diego Comic Con

Huntsville, Alabama Area

Responsible for creating external advertising and presentation materials -Created a video presentation and brochures for marketing use at a national military contractor convention-Rebranded the company’s customer auditing packages for multi-million dollar contracts

Master Of Arts - Ma, Usuer Experience Design, Distinction

Bachelors (Hons.), Graphic Design