Michael T. Email & Phone Number

New York, NY, US

- Manage Jamf, Intune, and Puppet policies while developing automation to support fleet of over 7,000 endpoints (spanning macOS, iOS, Windows, ChromeOS, and Linux devices)- Maintain and monitor infrastructure for on-premises Jamf and Puppet instances- Serve as an escalation point for global IT Support team- Draft how-to and knowledge base articles for both.

New York, US

-Manage Jamf, Intune, Google Workspace, and Meraki MDM policies and create automation to maintain fleet of over 10,000 endpoints (spanning iOS, macOS, Windows, ChromeOS, Android, and Linux)-Build SSO integrations with Okta to consolidate and secure access to SaaS applications-Draft how-to and knowledge base articles for both technical and non-technical.

New York, US

-Supported HQ, Retail, Field Operations, and Studio employees with a variety of technical issues, both in-person and remotely-Assisted with conference room/printer/networking setups both in HQ office, as well as global office build-outs-Helped run video and sound production for company meetings, including monthly All-Hands-Onboarded and trained new Support.

New York, NY, US

• Provided in-person and remote system support for macOS, iOS, and Windows as well as software support for GSuite, Microsoft Office, Box, Dropbox, RingCentral, and Envoy for corporate and fulfillment center employees.
• JAMF - Imaged computers with Casper Suite, manage Apple devices through JAMF software, and built out policies through the JSS for our fleet of hardware.
• Onboarding – Created user accounts and prepared technology for new hires. Developed and presented content during IT portion of new employee onboarding events.
• Leadership - Trained immediate team of System Administrators and organized weekly and quarterly meetings to encourage positive and open culture, service continuity, and a fertile environment for ideation.
• Department Building - Helped carve out design of the Information Systems department as one of the two first IT support hires.
• Infrastructure - Installed and configured UPSs, wired offices for network connectivity, worked with Networking team to resolve issues with K4 and CrashPlan servers.

Cupertino, California, US

I am an Apple Certified Macintosh Technician which makes me fluent in hardware and software troubleshooting/repair of Apple's computers and operating systems. I helped train new hires, as well as conducted lessons for customers to learn more about their products. I also aided in developing and improving in-store customer check-in system for technical.

Cupertino, California, US

I am an iOS certified technician so I performed repairs and troubleshot issues with customer's mobile devices (iPhones, iPads, and iPods). In addition, I facilitated Personal Training sessions with customers with a One to One membership, which are hourly lessons where I taught them and answered questions about specific aspects of the Mac OS X operating.

US

Both in person and over the phone, I assisted patrons (students, professors, and guests) at the Rutgers Computer Labs with troubleshooting any number of computer issues. These included issues with the printers, scanners, televisions, networking, and Microsoft Office.I also helped to train new consultants and helped new students to get online in their dorms.

I worked for a semester at Congressman Frank Pallone's New Brunswick District Office and primarily handled questions and concerns from the constituent's of New Jersey's 6th District over the phone and in person, made calls to necessary government agencies, represented the Congressman at various meetings and events, and helped to maintain an organized.

US

As a Groundskeeper, I disposed of garbage, mowed park grounds, watered and planted trees, put together playgrounds, prepared baseball fields for games, and operated tractors and pickup trucks.

Bachelor Of Arts (B.A.), Philosophy

Bachelor Of Arts (B.A.), Political Science And Government