Michael Torrence Email & Phone Number

Mooresville, North Carolina

Charlotte, North Carolina Area

Acknowledged customer issues and resolved their problems quickly and efficiently.Effectively communicated with other employees and upper management to ensure complete care of customers.Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.Greeted customers and offered them… Show more Acknowledged customer issues and resolved their problems quickly and efficiently.Effectively communicated with other employees and upper management to ensure complete care of customers.Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.Greeted customers and offered them assistance where possible.Informed customers about current promotions and sales, encouraging them to take advantage. Show less

Concord, North Carolina

Identified shortcomings of existing departmental workflow to improve outcomes.Maintained informational and electronic security of the company through implementation of best practices.Help improve the patients over-all quality of life through in home consultations and installation of various pieces medical equipment.

Concord, North Carolina

Acknowledged customer issues and resolved their problems quickly and efficiently.Collaborated with Management to plan, develop and implement lean manufacturing techniques .Facilitated the implementation of Quality Standards by communicating objectives across teams and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.

Fulfilled administrative duties, including: completing and filing paperwork.Implemented manufacturing processes that reduced time in production by 10%.Spot checked parts for quality PM injection molding machines on a regular basis to prevent unscheduled down time

Salisbury, Nc

Produced reports on a daily basis for management.Trained 15-25 Employees on manufacturing techniques and safety standards Improved production by 15% through the use of Lean Manufacturing techniques Spot checked parts for adherence to customer Quality standardsCollaborated with previous shift on issues with quality or production