I, together with my CX colleagues, are responsible for understanding how well we perform based on the customer's expectations along the entire customer journey to then ensure that identified challenges are addressed. The data also helps us understand where we need to direct our efforts to improve the overall customer experience. I am responsible for compiling, analyzing and presenting analyses, producing reports and statistics, initiating and driving improvement work and activities to improve data quality, continuously further developing the analysis process in collaboration with colleagues and have close collaboration with various units within PostNord. Among other things, I have created a complaints dashboard in Qlik to facilitate follow-up of complaint costs and number of complaints per product and customer level.

Supports the B2B Commercial Enterprise Business with different types of data analyzes and insights. * The data is retrieved from different sources and uses SQL script to extract the data* Have close dialogue with my stakeholders to explain and show the data* Uses Tableau to visualize the data* Build KPI:s after the Business needs* Collaborate with different people from different departments to achieve and secure the data

Supports the entire B2B organization with different data insights, KPI:s and dashboards* Customized customer and product analytics with multiple data sources* Be responsible for analyses that form the basis for customer migration* Continuously create and update targeted progress reporting dashboards* Provide commercial product managers with statistics, analysis and insight into their customer base* Identify new types of analytics that give us even better understanding of our customers and behaviors* Has been involved in various projects, including Revenue Leakage and Kammarkollegiet

* Responsible revenue and expense flows for Sweden* Reconciliation and follow-up of these* Analysis on account, profit or cost center level* Also responsible for GRC and KPI reporting* Involved in the RR2R and Robotica projects.

Responsible for customer and supplier profitability analysis, external and internal reports, stock cost follow-up. Forecast, follow-up and reconciliation of the customer discount. Ad-hoc reports / analyzes. Responsible for market share report compilation presented by our CEO at EMEA level.

Compile, follow-up and collection of supplier receivables. Reconciliation of these at closing. A lot of contact with our colleagues in the Nordics, consideration for currency, different agreements and cut off was something I did daily

External sales reports. Update of the analysis tool "CUBE", which is the basis for profitability analyzes at customer and supplier level. Monthly and quarterly report to SCB. Follow-up and reconciliation of various accounts at closing. Be responsible for Opex follow-up for certain segments.

Compile, follow-up and collection of supplier receivables. Reconciliation of these at closing. A lot of contact with our colleagues in the Nordics, consideration for currency, different agreements and cut off was something I did daily.

I was responsible for:* Sell out reporting* Fallow up and invoicing of the campaigns.The campaigns was concerned for Pressbyrån, 7-Eleven and Statoil.

Was very involved in moving the article administration department from Malmö up to Årsta, where I learned the maintenance of price, products and suppliers in the systems