Mike Townsend Email & Phone Number

Research Triangle Park, Nc, Us

• Leads architecture, design, and operational strategies for new product development processes and facilitated the continuous improvement of Veeva platforms of Nitro, Network, CRM, etc.• Manages data ingestions, mastering, cleansing, validation, and scheduling to provide rule-based presentations to support company’s data needs.• Collaborates with business leaders to support key technical functions related to Territory alignment, Incentive Compensation and Marketing Strategies.• Supports multiple engineering/analytics teams assigning work, providing advice and guidance, and resolving problems to meet technical and user needs.

• Coordinates all Scrum ceremonies including sprint planning, daily standups, sprint retrospectives, user story grooming/scoring, and release management activities.• Ensures accuracy of project materials, technical documentation, business process flows, data flow diagrams and other key documents into Jira and Microsoft Team Sites.• Liaison between developers and project stakeholders while fostering quality communication and removing obstacles.• Leads architecture, design, and deployment strategies for new product development processes and facilitated the continuous improvement of Azure / Data Bricks / SQL DW processes.• Created and supported Advanced Analytic environment for data access for ADLS Gen1/Gen2 with proper security.• Manages development team assigning work, providing advice and guidance, and resolving problems to meet technical and user needs.

• Collaborated with business leaders to define strategy objectives and measurable steps to achieve them in 3/6/12 month periods.• Managed development teams to implement Customer Master data quality improvements such as removal of unnecessary data sources, improved cleansing and matching rules, and the first full data refresh in 10 years at GSK. • Partnered with business leaders on enhancements to reduce time to market of sales rep alignment data where processing took over 45 days to see change to under 7 days. • Led global development team for the implementation of Veeva for US Pharma and the creation of the first data warehouse data sets for analytics of the Veeva CRM data. • Worked collaboratively with external vendors, master data management, the data warehouse and reporting teams to create the first user facing semantic layer that will be used to communicate daily customer interactions to various user groups.• Successfully managed the move from Symphony Health data sets to IQVIA data sets across all US Pharma systems. Performed data comparisons to identify gaps and pitfalls for downstream systems.

• Development Manager of frontend (BI) and backend (EDW) resources for project delivery needs. • Helped direct new ways of working with Teradata Data Labs, External Access Layer (EAL), user access via Semantic layers, and GSK development process flow.• Analyzed data, designed, and led development team to migrate Consumer Health Global data on NA Pharma’s EDW Teradata platform. This allowed GSK to remove hardware and support redundancies with over $3 million savings per year.• Member of GSK IT Architecture Council. This team establishes application, design, and documentation standards for North American Pharma.• Lead Architect in the conversion several of Oracle Sales Report Systems into Teradata. Optimized retail and non-retail applications by removing aggregates and utilizing views in the semantic layer for user access.

• Redesigned Monthly Retail Parser that improved performance time from 240 hours (8-10 days) to 16 hours. Documented code internally (in code) and externally (technical and functional documentation) for maintenance purposes. Coordinated testing with internal and off-shore QA teams. Results of this effort obtained recognition for a BDR (Benefits Delivery Report) to senior management. • Collaborated with business leads on identifying and defining technical requirements needed for various change requests. Focused on performance without jeopardizing results. • Proactively identified additional areas of improvement opportunities and implemented processing enhancements to numerous applications that saved CPU time in both Teradata and Oracle.

• Created custom forms and reports, both 6i, for a jewelry company that was outside the scope of APPS 11i Order Management, Manufacturing, and Inventory Systems. Modified CUSTOM library to manipulate standard form functionality.• Team lead for gathering requirements, developing, and implementing a custom distribution interface solution for the customer. This position involved monitoring issues, giving direction to team, and communicating activities to management.• Developed numerous PL/SQL packages, both procedures and functions, to simulate custom activities or to call pre-existing API’s, that met/exceeded the customer’s expectations.• Refined, validated, tested, and documented code which was implemented into a Production Instance.

Boston, Ma, Us

• Worked with a development team to create Nuclear Core Optimization software, using Fortran for computations, Oracle 8i database for storage, and Java 1.2 Swing for the interface.• Involved with designers and end-users teams to design and develop the data model. Worked with end-user to design and develop an easy to use front end interface. • Integrated Java application with links to communicate with Oracle 8i database.

Bachelor’S Degree, Computer Science

Bachelor’S Degree, Business Administration With A Concentration In Mis