Michael Trammell Email and Phone Number

Insurance confirmation and verification department

• Manages administrative support program for the Commander.• Trains, orients, directs, and overseas duties and work products of squadron POCs. • Ensures unit program compliance with regulations, laws, policies, and squadron commander directives• Manager for cybersecurity liaison, Government Travel Card, Defense Travel System, drug demand reduction, health care, fitness, Government Purchase Card, Safety Program, Automated Data Processing Equipment accounts, security program, supply program, civilian timecard program and unit recognition program. • Monitors personnel action requests, tracks personnel, manpower, and training transactions as documentation flows through the squadron and provides status reports to management.• Conducts reviews and briefings on all facets of management functions with recommended courses of action for resolving problems. • Conducts studies, inquiries, and surveys to determine compliance with program requirements. • Ensures civilian employees enter time and attendance into Defense Civilian Pay System

Bachelor of Applied Science Specialization: Human Resource Management Conferred 12 August 2017

• Contact Center Agent• Provides customer service to FS and Non FS employees• Creates cases with People Soft, software• Answers questions concerning: employee relations, labor relations, Benefits, Personnel Action, Organizational Change Requests, USAJobs, Staffing and recruit to fill issues, Promotions, Payroll, Direct Deposit, Pay inquiries. • Trouble shoots IT and Computer Help Desk related issues

• Receives referrals from health care provider and schedules patient visit for initial evaluation using Practice Perfect software• Verifies health insurance benefits and then requests insurance authorizations• Assists billing manager with trouble shooting insurance discrepancies

• Plans and studies work problems and procedures, such as organizational changes, communications, information flow, integrated production methods, inventory control, or cost analysis. • Prepares manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy. • Designs, evaluates, recommends and approve changes of forms and reports. • Gathers and organizes information on problems or procedures. • Analyzes data gathered and developed solutions or alternative methods of proceeding. • Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures. • Interviews personnel and conducts on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. • Provides contract management oversight in accordance with local operating guidance