Michael Tranquillo Email & Phone Number

Philippines

• The WFM RTA performs various activities in close consultation and collaboration with WFM Intraday Management and WFM Adherence Clerks. Outside the WFM department the WFM RTA collaborate with and has frequent contact.
• Processing and approval (in consultation with WFM Traffic) of tickets (requests) from operation to WFM regarding (preferred) changes to the published schedule.
• Processing attainment exceptions in the schedule of the CSR.
• Processing changes to the schedule, directed by WFM Traffic and inform when required the CSRs about this change
• Performs all other duties as assigned.

Ayala North Exchange - Makati PH

Workforce Management

1105 Paragon Plaza Condominium EDSA Cor Reliance Street Mandaluyong City, 1550

Track, analyze and report center and agent performance with reports from Community and ACDAnalyze and report historical data and trends and develop forecest modelsManage employee information changesManage scheduling processManage proactive approval and denial of discretionary activities; such as vacations, trainings, and meetingsManage intraday staffing.

Pasig, Philippines

 Track, analyze and report center and agent performance with reports from Community and ACD  Analyze and report historical data and trends and develop forecast models  Generate long-term and short-term forecasts  Manage employee information changes  Manage scheduling process  Manage proactive approval and denial of discretionary activities; such as.

Mandaluyong, Philippines

Remotely connects to customers PC to perform the following task that is needed in their machine:Download and Install Norton ProductsVirus and Spyware/Threat RemovalPC Clean Up and OptimizationAnswers and Educate the customers Norton Products Concerns

Pangasinan, Philippines

Providing loans to small businesses which the members undertake. These give them the opportunity to save and build up their own capital, thereby enhancing their credit-worthiness.Discussing topics about health, business, CARD MRI’s products and services, microinsurance, disaster preparedness, and credit discipline by the CARD-MRI Development Institute.

Tarlac, Philippines

• Responsible for answering customer queries and providing detailed information on new products.
• Giving the Customer the most up-to-date and accurate information when will they receive their Tax Return.
• Helping the Customer to Set-up Direct deposit on their Emerald Card.
• Instruct Customer how to maximize using their Debit Card

Tarlac, Philippines

• Responsible for answering customer queries and providing detailed information about Norton products.
• Helping the Customer to acquire the free Anti-virus Program that our Product is offering.

Information Technology, 3Rd

Activities and Societies: Christian Brotherhood International, Chess ClubPresident of Christian Brotherhood International. The CBI is a.

Computer Science, 1St

Activities and Societies: Christian Brotherhood InternationalThe CBI is a non-stock, non-profit association under the auspices of the.