Provide vision and leadership in developing and implementing InformationTechnology strategies and initiatives that advance the company’s overallmission and support future growth. Support all technological needs,including system uptime, vendor management, data security and end usersupport, while identifying inefficiencies and data security risks.• Reduced the IT budget by 5% while increasing uptime and dataprotection by transitioning to a cloud-based support model. Developeduser training to support the move.• Performed IT Transformation at 12 regional locations to meet currentand future needs, including upgrading switches, wireless access pointsand firewalls, while considering revenue and profitability impacts ofdowntime and age of equipment during prioritization phase.• Saved up to 50% in monthly costs and increased performance byconsolidating internet providers and services to increase reliability andimprove support. Establishing aggressive 1-hour help desk responsetimes to provide superior customer service without increasingheadcount.• Led large scale ERP and document storage platform integration withexternal vendors, while developing best practices and use cases, whichwas successfully released to U.S. based customers of both Vendorapplications and met all customer service goals.

Lead the implementation of Salesforce developmentand integration to FedEx Global Sales teams using Agile softwaredevelopment. Managed the Global Sales Technology organization’s roadmapand provided support for strategic objectives communications and relatedactivities to business partners. Served as Sales Technology Voice of theCustomer (VoC) Lead, directing multiple VoC projects and review sessions offindings and QDM Affinity Mapping for leadership and professionals.• Improved user satisfaction and buy-in from the Global Sales team bycreating feedback forums and listening to representatives’ concernsand desires for improvement and incorporating their

Analyze, design, program manage and implementprojects of a global scale. Was one of four principals in the Globalorganization to lead and mentor teammates, conduct strategic analysis forcritical projects and work alongside Global Sales Ops leadership onorganizational planning and recommendations to leadership.• Successfully recovered 15 weeks of development time (1,600 laborhours) on the CESE Customer Hierarchy Tool by revising the projectplan to include milestones, conducting weekly meetings to prioritizeissues and open up communication between the testing anddevelopment teams, and removing 600 test cases that wereunnecessary.

Perform regulatory compliance, financial and data analysis andreturn on expense measurements for the planning and delivery of executivemeetings such as the Annual Sales Meeting, President’s Club and 3,000 VIPcustomer events annually.• Increased process and regulation compliance by 75% throughcompliance measurement and developing the Events MeasurementDashboard, a robust tool that measured ROI for every event, includingreporting where dollars were spent on what type of events andlocation. Sales Executive leadership team incorporated the output ofthis tool into the existing approval process.

Led all aspects of conducting and planning audit engagements utilizing COSOand COBIT frameworks, including: risk assessment of business , strategic,and IT risk, identification of controls and weaknesses, discussing identifiedissues with management, assisting in the creation of control deficiencyremediation and creation and issuance of audit reports.• Standardized the auditing processes across the department saving 4hours each audit. Led efforts to develop an electronic reportingprocess by chairing meetings, dividing up tasks and developing the ITaudit process, P&P and work papers standards.• Reduced fieldwork by 10+ hours by developing and training on the useof ACL to enhance auditors’ ability to analyze, sample and verify largeamounts of data during audits.

Conducted and planned audit engagements including: risk assessment of both business and strategic risk, identification of controls, discussing identified issues with all levels of management, assisting in the creation of control deficiency remediation, and creation and issuance of audit reports.