Laid off due to COVID-19!!PROFESSIONAL QUALIFICATIONS• Functional experience of working in Retail and Food and Beverage industry for over 10 years• Highly skilled in providing first contact customer services• Proven ability to provide patrons with personal attention in order to make them more comfortable in the environment• Able to provide service in a courteous and efficient manner while maintaining a clean work areaRESPONSIBILITIES• Greet guests as they arrive• Assist guests in making their beverage selection• POS Operation• Manage bar, general maintenance, and alcohol ordering needs• General stocking and maintenance of merchandise• Communicate directly with leadership regarding needsINTANGIBLES• Cool Temperament; able to remain polite even in unpleasant circumstances• Excellent team player• Excellent ability to work in a fast-paced environment• Great attention to detail

Bargain LeadIn this position I was responsible for the inventory, pricing, shipping, and display of all of the items in the bargain section of the store.ResponsibilitiesUnload books from the UPS palettes. Organize and stock books on the book floor according to Corporate SOPs. Manage the return of all discontinued itemsHead CashierThe head cashier is responsible for the balancing of all the money drawers at both the beginning and end of the day, handling customer issues and item returns, and stocking and maintaining the cashwrap area.ResponsibilitiesPrimarily a customer service position, I saw countless customers on a daily basis. One main job in addition to the handling and monitoring of all the monies taken in by the store was the selling of the Membership Card, at which I excelled.

Personal Training Assistant Department HeadAs the Personal Training Assistant Department Head, I am responsible for assisting the Personal Training Department Head in the overall direction, development, coordination, and supervision of my club's Personal Training Department.In this position, I manage a sub-team of Personal Trainers to ensure appropriate training and on-boarding, business development, and financial performance of your team members.Responsibilities- Sell and service personal training programs and assessments to members; maintain personal training client base- Promote Life Time Fitness programs, products, and services- Achieve or exceed the Personal Training Team revenue and session goals as well as personal monthly revenue and session goals- Assist with ensuring the department's business plan is adhered to and successfully completed- Act as the Department Head in the absence of the Department Head- Meet weekly with Personal Trainers to provide feedback and to review business plans and business development; motivate and mentor Personal Trainers to achieve revenue and session goals