Michael Trimble Email & Phone Number

United States

• Greet visitors (residents, future residents and internal team members)
• Answer inquiries by phone and email
• Call tenants with past due rent/utilities arranging payment plans
• Schedule appointments
• Provide tours and promote attractive community features
• Collect application fees, deposits and rent

• Research, verify and resolve inquiries relating to Oregon Health Plan or Medicare eligibility
• Respond and assist members with Primary Care Provider (PCP) assignments.
• Work collaboratively with providers, DMAP, members to ensure effective customer service and the resolution of health plan problems (i.e., eligibility and system) as needed.
• Use online Call Tracking system to document all activities from any mode of communication from members, providers and other customers.
• Coordinate mailing of member materials
• Make outbound calls to Medicaid or Medicare members including welcome and retention calls.

• Research, verify and resolve inquiries relating to Oregon Health Plan or Medicare eligibility
• Respond and assist members with Primary Care Provider (PCP) assignments.
• Work collaboratively with providers, DMAP, members to ensure effective customer service and the resolution of health plan problems (i.e., eligibility and system) as needed.
• Use online Call Tracking system to document all activities from any mode of communication from members, providers and other customers.
• Coordinate mailing of member materials
• Make outbound calls to Medicaid or Medicare members including welcome and retention calls.

Portland, Oregon Metropolitan Area

• Support, interact and communicate with residents who have special needs including mental or physical disabilities and/ or substance abuse issues. Answer and respond to resident concerns and questions regarding lease.
• Perform activities in support of resident Residential Services Plans ensuring Resident and Community Services Coordinator(s) and/or other appropriate staff is kept informed of resident behavior. Compile accurate and.
• Work closely with security staff to ensure resident and community safety. Routinely patrol building interiors, exteriors and perimeters; maintain security logs and/or visitor check in/out logs as needed.
• Respond to resident lockout service requests; complete related paper work as needed. Assist residents with maintenance service requests and work orders; input service requests into appropriate database.

Portland, Oregon Area

As a reservations agent I replied to prospective and current guests approving/declining reservations based on subjective and objective criteria, answering questions, and/or amending reservations through a combination of Guesty, email, AirBnB platform, or phone.I provided customer service by taking calls from prospective and current guests through a.

Respond to email inquiries from drivers regarding applications, adjustments, missing payments, and other driver related matters using Zendesk, Microsoft Office, and other company proprietary software.TPH (tickets per hour or emails answered) goal is 5 my TPH average is 14.6

Greater Denver Area

Managed a team of 30-35 customer service representatives in addition to proving floor support for 40 to 60 representatives as a subject matter expert answering their questions and assisting them with their calls by directing them to the appropriate data knowledge bases relevant to their calls. All repeat caller memos were approved by me to insure.

Greater Denver Area

Took inbound calls from telecommunications customers who were delinquent or past due on their bills. In addition, I processed payments on behalf of the customers and negotiated payment arrangements on customers’ past due balances to avoid termination of services and/or restore cancelled/terminated services.Performed troubleshooting on all devices serviced.