Michael Trinder Email & Phone Number

New York, NY, US

Columbia, MD, US

Leverage consultancy, content development, leadership, managed service, and technology solutions to solve challenges related to learning, as well as performance. Conduct interviews with stakeholders and perform content reviews to define scope of work, as well as create comprehensive profiles. Deliver strategic consultancy on all matters related to.

Columbia, MD, US

• Liaised with professional from HR function, along with senior leadership and stakeholders to proactively identify current capability, training gaps, and performance shortcomings of workforce. Developed and implemented.
• Formulated and implemented robust screening programme, comprising complimentary onboarding training with focus on development pathway.
• Delivered agile solution oriented towards expanding resource pool, eliminating unconscious bias, and reducing recruitment timescales.
• Recorded 24% improvement of retention rate across three-month period.
• Achieved higher content engagement rating from end-users through reduction of seat-time for e-learning.
• Secured 90% approval rating for level 1 and 2 evaluations.

Columbia, MD, US

• Developed global learner journeys for integral agent roles across customer contact centres. Proactively identified learning gaps in relation to customer strategy by leveraging personas prior to asset building..
• Transformed agent role journeys from previous risk-led focus to align with customer-centric growth.
• Established core global team across 22 different sites, effectively representing 14 countries.
• Served as Global Learning Manager across Hong Kong, India, Mexico, and UK.
• Implemented customer journeys to reinforce Customer Lifecycle to all frontline personnel.
• Devised and distributed Team Leadership Plan to 250 team leaders.

Columbia, MD, US

• Actively engaged stakeholders and delivered strategic consultancy on wide array of learning-related matters. Spearheaded development of future learning strategy, comprising transformation to informal and blended.
• Supported global roll-out across several sites by devising suite of pilot courses, along with subsequent trainer upskills.
• Developed seven-point quality analysis matrix to deliver GCCB with sustainable, data-driven oversight for customer interactions.
• Possessed independent oversight for £3M budget dedicated to training spend for Retail Banking division.
• Defined profiles for 14 learner roles by mapping actions and tasks, as well as delivering closest approximation of job titles within bank.
• Designed two additional suites of assets, each supported by various learning paths and appropriate resources.

London, GB

• Possessed independent oversight for effective management of internal learning offering. Delivered coaching and motivation to Desk Managers. Directed implementation of learning management system, to streamline.
• Devised and integrated onboarding strategy, in alignment with predefined business objectives.
• Enhanced retention of probation candidates by 30% within span of three months.
• Established ‘Project Fulcrum’, first Team Manager and Associate Director program oriented towards equipping professionals with tool kits, as well as action plans.
• Oversaw implementation of innovative learning management system, supporting more than 1K users.

London, England, GB

• Supervised 10-member team throughout duty execution. Served as Project Lead for Professional and Academic distance learning programmes, as well as Managed Learning Services. Directed onboarding of new suppliers on.
• Established academy from scratch and secure YoY profit increases, resulting in generation of £1.2M within five years.
• Formulated cost-effective MSc Postgraduate suite of degrees for all Capita personnel, enabling achievement of 94 staff member across three-year period.
• Achieved revenue of £5.1M within five years.

London, England, GB

Achieved and exceeded all financial and delivery targets from inception of Capita Academy in 2008. In 2008 Capita Academy were expected to deliver 300 training days, onboard 2 divisions to the new Learning Service and deliver revenue of £300,000. The actual turnout was 2,500 training days delivered, 4 divisions on-boarded and £700,000 revenue in Year.

Msc Leadership & Management, Organizational Leadership

2.1, English & Politics