Played a key role in Nordstrom’s commitment to leading in Omnichannel retailing by driving the evolution of customer experience through data-driven insights.Leveraged a combination of qualitative and quantitative inputs to deliver key features, functionality, and programs that align with Nordstrom's strategic vision.Managed the end-to-end aspects of the product roadmap, from intake and prioritization to delivery, ensuring alignment with business objectives and customer needs.Key Responsibilities:Defined, measured, and monitored KPIs and Objectives and Key Results (OKRs) to track product performance and drive continuous improvement.Drove cross-functional product alignment with dependent stakeholder teams, maintaining strong relationships with business, data science, and technology teams.Prioritized feature opportunities and developed and managed the product backlog to ensure efficient and effective product development.Led business requirements gathering, analyzing and mapping underlying processes, applications, and data flows to identify opportunities and risks.Conducted competitive analysis to evaluate competitor experiences and inform product strategy.Collaborated with engineering teams during feature development to ensure that objectives were met and maintained.Developed A/B testing plans with analytics to validate feature effectiveness and optimize performance.Achievements:Successfully delivered key supply chain features and functionality that enhanced both physical and digital retailing capabilities.Contributed to the development of a robust infrastructure, facilities, and fulfillment & transportation network to exceed customer expectations.

Led the development and enhancement of new products and features for warehousing systems, with a primary focus on Warehouse Management Systems (WMS).Oversaw additional areas including Labor Management Systems (LMS), Warehouse Execution Systems (WES), and robotics integration.Established and refined processes for managing product requirements throughout the development lifecycle, ensuring seamless maintenance and effective product releases.Demonstrated proficiency in collaborating with cross-functional teams, including engineering, operations, and customer support, to deliver high-quality products.Translated customer and business needs into detailed product definitions and specifications, aligning them with strategic objectives.Effectively communicated and presented product roadmaps, updates, and performance metrics to stakeholders at various levels.

Defined and communicated the product vision, strategy, roadmap, and backlog for innovative cloud offerings, including Mobile POS and Curbside Delivery platforms.Ensured alignment across cross-functional teams by managing internal and external dependencies and requirements for new product features.Owned the requirements, specifications, and release plans for assigned products, while also providing support to colleagues on neighboring teams as needed.Acted as the voice of the customer, effectively translating business use cases into detailed requirements for multiple scrum teams through well-crafted user stories.Managed and collaborated with development teams, including those not under direct leadership, to handle cross-team dependencies and ensure cohesive product delivery.Prioritized product development and feature enhancements by working across functional teams and utilizing product development tools such as Confluence and JIRA for accurate stakeholder alignment.Tailored product solutions based on customer and market insights to shape both current and future product roadmaps.Developed and presented business cases to leadership to secure support for product investments and expansions, balancing short-term initiatives with long-term strategic goals.

Defined product strategy and roadmaps for both existing and future products, encompassing a suite of solutions including Parcel Transportation Management System (TMS), Ship-From-Store Parcel Management, and custom systems integration products.Established priorities, execution plans, and clear objectives to align with high-level company goals, measuring and evaluating the results to ensure alignment with strategic objectives.Owned the product strategy and roadmap, enabling informed decision-making from executive to team levels.Provided comprehensive product management support across the organization, translating high-level requests into detailed requirements, milestones, user stories, wireframes, backlog management, project scope, training, and documentation.Engaged with business stakeholders to develop a deep understanding of their processes and needs, serving as a subject matter expert for internal teams and offering consultative feedback to stakeholders.Implemented and advocated the use of new product management tools (Confluence, JIRA, Trello, Backlog) and Agile methodologies, fostering collaboration and communication across cross-functional teams.Analyzed market trends and customer requests to identify and prioritize new product development investments, targeting optimal growth paths.Utilized analytics to track and monitor success metrics, providing detailed reports to stakeholders to inform continuous improvement and strategic planning.

Supply Chain and Innovation Product Manager for Walmart eCommerce Fulfillment Center (FC) Warehouse Management Systems (WMS) Led the design and implementation of solutions integrating system and operational changes, resulting in reduced transportation costs and enhanced customer experience.Coordinated product launches by preparing training materials, conducting on-site launch training, and managing external communications with key stakeholders.Acted as a liaison between operational and development teams, embedding within operations to gain a deep understanding of business processes and requirements.Monitored and analyzed success metrics using advanced analytics tools, providing comprehensive reports to stakeholders to inform decision-making.Enabled company initiatives such as free 2-Day shipping by integrating new carriers across the network, optimizing logistics and delivery performance.Improved customer visibility into order status by designing and implementing system updates, ensuring more accurate and timely information was available on tracking websites.

Led cross-functional, multi-level teams focused on improving network wide order fulfillment and outbound initiatives for Walmart's new five node eCommerce fulfillment network

Designed and developed training materials, communications, and operational processes for logistics systems (WMS, TMS, OMS)

Estimating large scale print jobs for Walmart stores nationwide.

Operated a vast assortment of print machinery. Trained and assisted fellow associates in areas of need.Task oriented and productive with little supervision.

Create and implement programs for the purpose of educating and engaging employees in healthy lifestyle choices, Health Screenings, Transactions, Process Inventory, Use of Microsoft Office and other computer applications in order to create reports based on information collected during health screenings.

Head of Officiating and Grounds keepingManaging and training personnel. Ensured safety of patrons. Responsible for effectively communicating and implementing rules and procedures. Ensuring that games started on time and resolving disputes calmly and effectively.