Director - Support Operations
CurrentLead and manage Parts Warehouse, Maintenance Planning and Production Control, Tooling Management, Material Planning and IT groups. Meet key budget and performance requirements.Manage customer relationships and provide resolution to any and all customer issues.Create bids and facilitate contractual documentation completion. Track and report all facility KPIs to Senior Leadership.Created a production flow at the task card level for Heavy Maintenance by flowing out the entire… Show more Lead and manage Parts Warehouse, Maintenance Planning and Production Control, Tooling Management, Material Planning and IT groups. Meet key budget and performance requirements.Manage customer relationships and provide resolution to any and all customer issues.Create bids and facilitate contractual documentation completion. Track and report all facility KPIs to Senior Leadership.Created a production flow at the task card level for Heavy Maintenance by flowing out the entire work package to reduce aircraft span times. Hot Springs span times improved by 25%.Created capacity forecasting and analysis capability for Hot Springs organization. Lead and facilitate Continuous Improvement activities using Six Sigma and Lean Tools. Show less