Achievements2019-Increased the financial result by 10% in terms of the customer base decreasing by 13%-Implemented the up-sale of 2 new products overachieving the initial Sales Plan by 34%-Relocated 35 working places from 2 different cities into another 2020-Started up the new Salesmen adaptation groups decreasing the newcomers churn rate by 60%-Implemented the 3-factor Quality-control business-process fastening the problem solving-Implemented the interactive Sales script within the CRM to increase the quality ratio and average effective call-time by 30%-Relocated 100 employees to distant work format in 1 day (due to COVID-19 pandemic) still overachieving the half-a-year Sales Plan 2021-Implemented the CRM-system from scratch -Implemented the new Salesmen motivation scheme increasing the marginal revenue by 7% -Decreased the number of Salesmen by 10% still achieving the annual Sales Plan-Increased the average check by 11% -Achieved 2,5% prolongation rate growth up to all-time record within the company -Overachieved the up-sale Plan by 8%2022 -Increased the number of experienced employees by 20% withing the first half of 2022-Implemented the project of prolongation to a more complete product increasing the average check by 27% annually-Implemented the laboratory business-process for the sales-methods testing decreasing the new sales tools implementation from 3 to 1 week within 2 months-Implemented the specific Salesmen development business-process improving the inefficient salesmen to average within a week of team-lead work Role description-Managing 10 telemarketing Sales teams in 3 different cities (up to 100 subordinates combined)-Daily and weekly meetings with the Sales teams-Working out the Sales plan (monthly) accoring to Churn Management analysis-Working out the Monthly day-to-day Sales strategy-Implementing the clear reporting system-Collaboration with IT, Marketing, Finance, Accounting and HR departments-Weekly reporting to CEO

Achievements-Organized the weekly collaboration of Sales, Service and Marketing departments, increasing the quality of customer support-Initiated the competitive environment analysis and product upgrades leading to annual market share increase by 4% -Developed and implemented the Employee working day organizer widget within the corporate CRM system which increased the efficiency by 27%-Implemented the new Sales planning system according to seasonal trendsRole description- Induction, training and coaching the Sales newcomers- Managing the Sales department (8 salesmen)- Managing, controlling and optimizing the Sales funnel- Weekly reporting to the business owners- Strategy Planning- Collecting and analyzing customer needs for Marketing purposes- Developing and implementing the Sales motivation schemes- Implementing the quality control business-processes- Performing personal Sales to key customers

Achievements- Overachieving Sales Plan regurarly- Overachieving normatives- Excellent quality control feedbacks- Salesman of Month (4 times)- TOP 3 Salesman in the Company (by revenue) in 2017 despite being promoted in June- First to sell the most expensive product implemented in 2017- First to sell the TRM (Tenders Relationship Management system)Role description- Cold calling- Warm calling- In-house and out-calling Sales negotiations- Best practises presentations- Coaching the newcomers

- Building the MCFR products Sales department from scratch- Developing the job descriptions and motivation schemes for salesmen and Sales Teams Managers- Holding the Product and Sales techniques trainings on weekly basis- Developing and implementing Work Standards; working out the Contract standards- Personnel search, interview, hiring and coaching- Managing the tele-marketing department activities in terms of warming up the leads and making thesales presentations appointments- Managing the tele-marketing department activities- Writing up the Sales Scripts and coaching the subordinates in accordance to them- Managing the Sales Teams (2 Teams, 7 salesmen each)- Monitoring the Sales processes from first contact till the deal closure; sales process analysis;Coaching- Objections analysis and working out the full-scale Argumentation scenarios & scripts- Working out and performing the MCFR Department Development plans- Reporting to CEO and Parental Company weekly

- Building up the workflow and Managing the Sales Department of “Education” Business Unit (100 subordinates: 7 Team Managers, 55 Call Center salesmen, 25 Direct Sales agents, 18 Churn Management agents and 5 Customer care & support operators)- Working out the motivation schemes for all Sales Channels- Working out the detailed Sales Plans and Forecasts- Developing the Sales Strategy within the Education segment- Searching and hiring the Sales Personnel- Managing the Customer Databases actualization activities- Home-made CRM work coordination, supporting the new features implementation- Receivables control and collection strategies implementation- Managing the “Education” Business Unit Marketing teams- Working out the Business Unit Marketing Strategy- Writing down the Sales Scripts- Business Unit workflow optimization

- Organizing the company's Sales Department workflow - Full scale support for the foreign Sales Director - Sales Departments Projects coordination - Sales Department Budgeting and Sales Planning - Preparing the Reports and Presentations on the Sales Department activities (in both Russian and English) weekly - Managing the Customer care and Churn Management Teams build-up and further work-flow - Taking part in Sales Department business-processes Optimization Project - Implementing the new methods & techniques into the Sales Teams business-processes - Organizing and holding the meetings on all levels within the company - Preparing and presenting the Reports to the European Partners & Owners - Sales Forecasting and Results Analysis - The company’s Marketing activities analysis

- Performing "cold" and "warm" phone calls with the prospects ; Creating Customer database and keeping it updated daily ; Hold the meetings with the prospects/customers ; Assisting the customers in requiring credit cards documentation issues ; Reporting to the Area Manager ; Organizing the Team-building Event