Michael Truman

Michael Truman Email and Phone Number

Business Change Manager at FSCS @ Financial Services Compensation Scheme
london, england, united kingdom
Michael Truman's Location
London, England, United Kingdom, United Kingdom
Michael Truman's Contact Details

Michael Truman work email

Michael Truman personal email

n/a
About Michael Truman

Michael Truman is a Business Change Manager at FSCS at Financial Services Compensation Scheme. He possess expertise in outsourcing, customer experience, team management, contact centers, crm and 10 more skills. Colleagues describe him as "I met Michael when I overtook the running of the main London 2012 contact centres for LOCOG. He was the CCM at the outsource service provider and came across as someone who cared very deeply about our stakeholders, customers and spectators. He was very engaging when we changed the way service delivery was executed and played a large part in ensuring we delivered as promised in what was a very stressful, challenging and demanding project - delivering a great Olympic and Paralympic Games… Show more"

Michael Truman's Current Company Details
Financial Services Compensation Scheme

Financial Services Compensation Scheme

View
Business Change Manager at FSCS
london, england, united kingdom
Website:
fscs.org.uk
Employees:
282
Michael Truman Work Experience Details
  • Financial Services Compensation Scheme
    Business Change Manager
    Financial Services Compensation Scheme Nov 2022 - Present
    View
  • Financial Services Compensation Scheme
    Technical Claims Manager
    Financial Services Compensation Scheme Oct 2018 - Nov 2022
    View
  • Financial Services Compensation Scheme
    Complaints Manager
    Financial Services Compensation Scheme Oct 2017 - Oct 2018
    London, United Kingdom
    View
  • Sitel
    Senior Operations Manager
    Sitel Dec 2014 - Sep 2017
    Exeter, United Kingdom
    View
  • Lawn Tennis Association
    Customer Services Manager
    Lawn Tennis Association May 2013 - Oct 2014
    View
  • Hgs Uk
    Contact Centre Manager, Uk
    Hgs Uk Sep 2008 - May 2013
  • Arvato Services
    Account Manager
    Arvato Services May 2007 - Aug 2008
    View

Michael Truman Skills

Outsourcing Customer Experience Team Management Contact Centers Crm Service Delivery Call Centers Customer Retention Account Management Customer Service Team Leadership Operations Management Performance Management Stakeholder Management Workforce Management

Frequently Asked Questions about Michael Truman

What company does Michael Truman work for?

Michael Truman works for Financial Services Compensation Scheme

What is Michael Truman's role at the current company?

Michael Truman's current role is Business Change Manager at FSCS.

What is Michael Truman's email address?

Michael Truman's email address is mi****@****tel.com

What skills is Michael Truman known for?

Michael Truman has skills like Outsourcing, Customer Experience, Team Management, Contact Centers, Crm, Service Delivery, Call Centers, Customer Retention, Account Management, Customer Service, Team Leadership, Operations Management.

Who are Michael Truman's colleagues?

Michael Truman's colleagues are Shelmi Kabeer, Brett Lincoln, Brian Stewart, Katherine Rose, Stephanie Houghton, Raymond Gayle, Simon Harris.

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