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Michael Trumble is listed as Deputy Program Manager - Operations FEMA HIS Contract at WSP USA SERVICES INC., a with 9 employees, based in Winchester, Virginia, United States. AeroLeads shows a work email signal at pbworld.com and a matched LinkedIn profile for Michael Trumble.
Michael Trumble previously worked as Vice President - Deputy Program Manager - Operations FEMA HIS Contract at Wsp Usa Services Inc. and Assistant Vice President, Quality and Performance Improvement Manager at Wsp Usa Services Inc..
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I serve as Deputy Program Manager (Operations) for WSP’s service under the FEMA HIS program. I apply a holistic understanding of FEMA processes and challenges to ensure our team is constantly ‘leaning forward’ in both physical preparation for deployment and in collaborating with FEMA to advance impactful changes in approach and execution. I have been a driving force behind many of WSP’s key advancements in technology and thought leadership over my almost 30 years serving the HIS program. My first involvement in HIS was through deployment as an inspector in 1996 as part of WSP’s team when flooding rendered the entire state of Pennsylvania a nationally declared disaster area. From there, I deployed throughout the continental US and beyond, gaining field experience, performing thousands of inspections, and learning the importance of providing dedicated customer service to disaster survivors. Since 2005, I have worked full-time with the WSP HIS team to help streamline production, automate processes, and improve inspection turnaround time, quality, and customer service as we reduce cost. My role has evolved over time to encompass all aspects of the program related to quality, operations, and overall management.
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Winchester, Virginia, United States
Lead operations for readiness, deployment, and task order management. As an alternate program manager, I am authorized to make binding decisions, ensuring FEMA retains a single accountable point of contact.
Winchester, Virginia, United States
Broad leadership experience in all aspects of the FEMA HIS program related to quality performance and cost. Provided overall leadership and direction for implementing the project’s quality management plan. Responsibilities included identifying, designing, measuring, prioritizing, and monitoring all quality management activities pertaining to inspection quality control (QC), quality assurance (QA), and inspector training. Directed and led the development and performance of quality management personnel, including inspection quality review, field QC, and learning and development. Organized and assisted in leading annual joint operational training exercises with FEMA. Continually promoted a project-wide culture of quality. Identified risks and analyzed trends in quality before and during events to assess risk and determine how to reach performance benchmarks. Emphasized early detection of errors and corrective action. Managed 12 full-time and up to 45 part-time employees. Maintained cost-controls to produce timely, quality, customer service-oriented inspections regardless of activity levels. Performed on 300+ HIS task orders completing 6+ million inspections. A thought leader in disaster services, continually proposing innovations to FEMA. Authored multiple white papers to improve and maximize performance. A key personnel and technical contributor to multiple contract awards and a trusted adviser to FEMA.
Winchester, Virginia, United States
Standardized the field QC process, improved the electronic QC form and implemented multiple quality initiatives that decreased the inspection error rate by 40% per task order and decreased the FEMA correction rate across all inspections by 49%.
Winchester, Virginia, United States
Directed CONUS and OCONUS onsite field operations and managed scope, quality, production, and budget of inspection operations for task orders assigned.
Winchester, Virginia, United States
Joined WSP’s FEMA HIS team as production manager during hurricanes Katrina, Rita, and Wilma. Automated the inspection assignment process, managed assignment of over one million inspections to 4100+ inspectors in eight Gulf Coast disasters, and measurably improved turn-around time and inspection production.
Winchester, Virginia, United States
Oversaw operations providing risk assessment and home valuation inspection services for the insurance industry. Supervised production of over 10,000 inspections per month. Increased inspector efficiencies and production through application improvements. Mentored and developed additional staff and multiple field managers as the client base increased and the service area expanded nationwide.
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Michael Trumble works for WSP USA SERVICES INC..
Michael Trumble is listed as Deputy Program Manager - Operations FEMA HIS Contract at WSP USA SERVICES INC..
AeroLeads has found 1 work email signal at @pbworld.com for Michael Trumble at WSP USA SERVICES INC..
Michael Trumble is based in Winchester, Virginia, United States while working with WSP USA SERVICES INC..
Michael Trumble has worked for Wsp Usa Services Inc..
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