Michael Tsolakis Email & Phone Number

Cheltenham, Victoria, Australia

Noble Park

Providing help and advice to customers using your organizations products or services, communicating courteously with customers by telephone, email, letter and face to face, Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants, handling customer complaints or any major incidents, such as a security issues. Keeping accurate records of discussions or correspondence with customers.Analyzing statistics or other data to determine the level of customer service organization is providing. Produce written information for customers, often involving use of computer hardware and software packages. Writing reports analyzing the customer service that your organization provides.Developing feedback procedures for customers to use improving customer service procedures, policies and standards for your organization.Meeting with other managers to discuss possible improvements to customer service.Firm knowledge of organizations products or services and keeping up to date with changes. Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Victoria, Australia

At MT Data, I have developed a high level of understanding in MT Data equipment and system operations supporting the Fleet management and taxi dispatch industries. My current role and responsibilities comprises of the following: o GPS and radio systems maintenance within the Fleet management and Taxi dispatch industries.o I monitored, managed and improved the efficiency of support services such as IT, and service repairso Facilitate co-ordination and communication between support functionso Manage over 50 customer application servers and SQL based serverso Liaises with both technical and development support staff to ensure a high level of customer support and satisfactiono Monitoring and system support nationally and internationallyo Windows support / In house management and software supporto Web based application testing and supporto Manage over 50 Workstation PC’s internally and over 100 workstations externally o Data transfer/FTP file transfers/ RDP connectionso Manage Telop software (developed in-house)o Familiar with communications carriers – wired and wireless

Melbourne, Australia

o Computer repairs and maintenance o Constructing computerso Installing and Updating Operating Systemso Installing programso Installing and configuring peripheral deviceso Virus scans and checkups o Reloading programs and O/S (operating systems)o Administrative dutieso Retail IT software and hardware supporto Customer serviceo Phone supporto Desktop supporto Sales to new and existing customerso Quotations provided for tender of new businesses. o Technical support from individuals, to SME organizationso Onsite installation and maintenanceo Data transfero O/S upgrades and maintenanceo Web designo Problem Solving ranging from configuration of offices to data recovery.o Worked Independently (Unsupervised)o Performed duties in a small and professional team environment

Melbourne, Australia

o Computer repairs and maintenance o Constructing computerso Installing and Updating Operating Systemso Installing programso Installing and configuring peripheral deviceso Virus scans and checkups o Reloading programs and O/S (operating systems)o Administrative dutieso Retail IT software and hardware supporto Customer serviceo Phone supporto Desktop supporto Sales to new and existing customerso Quotations provided for tender of new businesses. o Technical support from individuals, to SME organizationso Onsite installation and maintenanceo Data transfero O/S upgrades and maintenanceo Web designo Problem Solving ranging from configuration of offices to data recovery.o Worked Independently (Unsupervised)o Performed duties in a small and professional team environment

Certificate Iv In Multimedia, Intermedia/Multimedia

Certificate IV in Multimedia - Adobe Photoshop - Adobe Illustrator - Adobe Premier - 3D Studio Max - Macromedia Director

Certificate In Information Technology, Information Technology

Certificate in Information Technology