Michael Tully Email & Phone Number

London, England, United Kingdom

Dartford, England, United Kingdom

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Maersk Line is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries. It employs approximately 31,600, of which 7,000 are shipping crew and 24,600 processing personnel. Maersk is known for reliable, flexible and eco-efficient services.• Responsible for a specific geographical area and reporting to the Head of Delivery. • Ensure that all import requirements are maintained to ensure the timely delivery and movement of cargo as per service delivery requirements via reporting tools.• Ensure all equipment flow for region is managed as required• Work closely with other Maersk functional units, including Customer Service, Sales and TnM to ensure the timely and cost-effective movement of customer cargo.• Build a good working relationship with vendors and customers to ensure customer satisfaction.• Ensure all new change initiatives are implemented by the team, and within the standard global landscape.• Drives cost reductions within the function.

Chennai, Tamil Nadu, India

Di Clothes N Style is a boutique primarily engaged in retail sale of ready-to-wear export surplus garments for men, women and kids. Based in the heart of the city, it is one of the leading retailers in the industry.• Complete store operational requirements by scheduling and assigning employees; following up on work results.• Maintain store staff by recruiting, selecting, orienting, and training employees.• Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring,and appraising job results.• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Identifying current and future customer requirements by establishing rapport with potential and actualcustomers and other persons able to understand service requirements.• Ensure availability of merchandise and services by approving contracts; maintaining inventories.• Formulate pricing policies by reviewing merchandising activities; determining additional needed salespromotion; authorizing clearance sales; studying trends.• Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating andfinancial statements for profitability ratios.• Secure merchandise by implementing security systems and measures.• Protect employees and customers by providing a safe and clean store environment.• Maintain the stability and reputation of the store by complying with legal requirements.• Determine marketing strategy changes by reviewing operating and financial statements and departmentalsales records.• Contribute to team effort by accomplishing related results as needed

Chennai, Tamil Nadu, India

• Handled a team of 8 claims recovery associates• Claims recovery specialist for HUMANA health insurance.• Responsible for recovering overpaid claims. • Negotiating claim settlements with attorneys

Chennai, Tamil Nadu, India

• Telesales / Customer service agent for Citibank USA retail banking. Responsible for providing 24/7 customer service for Citibank US retail banking, managing customer accounts, Up Selling banking products (Credit Cards, Loans, All types of Lines of credit & mortgages) to help satisfy clients banking requirements and help build clients banking relationship. Providing back up support for Financial Centres. • Certified Debit card and fraud protection team Citibank USA Responsible for assisting clients in disputing unauthorized charges on their debit cards and investigating such disputes with MasterCard in order to retrieve the amount disputed, responsible for placing investigations on unrecognized transactions, ATM mis-dispenses, closed accounts ,tax forms, photocopies, Thankyou Rewards and American Airline Aadvantage miles etc., Removing system generated blocks on debit cards when transactions made are not in the client's usual spending pattern, managing the system that records clients spending limit and daily limits on debit cards. • Certified Online banking and Bill payment associate Citibank USA. Providing 24/7 online support for Citibank online clients with password resets, managing Citi services, Citi alerting services, Citi text banking, troubleshooting browser errors etc., Addressing client concerns with Citibank online Bill payment service, scheduling and performing maintenance on bill payments, disputing bill payments, providing proof of payments etc.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, Commerce