Supervise 15 employees, set managed and maintained multimillion dollar budgetOver see imaging and processing of incoming mail and distributed inter-building correspondencesDevelop and implement hands on training and employee improvement plansPrepare vacation schedule for all employees maintaining continuous productionManage and prioritize all production processes and implement all production plansAnalyzed staffing requirements and ensured efficient compliance to production schedules and budget for all processes

Conducted classroom training, demonstrations, and on-the-job training.Development, implementation, and enhanced training programs, including on-going learning opportunities Provided assistance to internal and external customers in usage of the available products and servicesValidate the requirements and deliverables that describe the product or service that the project will produce. Defined business processes, policies and application requirements

Received telephone calls related to client business needs while maintaining confidentiality of policies and proceduresProvides information to clients and agents on various types of account and other available servicesProcess new business applications and transactional request submitProvide assistance to internal and external customers in usage of the available products and servicesIdentified training needs and assisted with documenting processes and producersResolve escaladed request for internal and external customers

Receives telephone calls related to customer business needs while maintaining policies and procedures of the bankProvides information to customers on various types of accounts, loan balances and other available servicesReceives consumer loan information over the telephone and is able to respond to questions pertaining to the consumer loan programs offered by the BankHandle escalated client request. Developed and implemented processes to resolve client challengesPerform various teller transactions to include transfers, CD endorsements, disputes and additional servicesOnline administrator for True-blue online, IVR and Online Bill Payment, Live Chat and Mobility application

Assist the field force with obtaining approvals for marketing materials and documentsProvide assistance to internal and external customers in usage of the Aflac products and servicesAssist field Force in creating, editing and proofreading a variety of correspondence from drafts, verbal instructions, and gathers, organizes and formats data Acts as liaison and clearinghouse between Product Development, Advertising Compliance, Editorial Compliance and Communicorp in the generation and approval of new products and sales aidsReview exception request for approval and process excessive ordersResearch issues with Web Ordering and provide feedback to Aflac Field Force

Assists the supervisor in overseeing the day-to-day activities of the department and implemented training processesEnsure safety standards are maintained and safety equipment is available and utilized by team members at all timesCollects information for and/or prepares department and employee productivity reports and logsEnsured the successful completion of equipment set-up, effective operation, required maintenance and preventative maintenance were performed to ensure service levels were meetEnsured the maintenance of all department databases; communicated process, procedures and information changes to team members and conducted spot training and quality audits to ensure department efficiency

Serve as a broker of information, and link youth with needed servicesMentored and led students grade 6-12th and worked with at risk teens while maintaining all Safe Sanctuary standardsCollaborate with parents and community professionals to provide tutoring and address education needs of youthDeveloped and planned church youth programs and activates Work closely with the coordinators in accessing memberships for adolescents and their families