• Minimizing Jenkins CI/CD pipeline traffic by configuring upstream and downstream builds with automated regression test suites for automation quality engineers, reducing the loss of cucumber reports by 75%, providing retention of hard evidence documentation for project manager acceptance criteria.• Managing application defects using Rally project management tool, ensuring prompt resolution and documentation of acceptance criteria with software developers supporting bi-weekly sprint deliverables.• Implementing 20+ REST API testing templates using Java method overloading and Selenium page object models for UI test, reducing testing efforts by 40% through reusability of code, resulting in faster delivery of user stories and a reduction of distributed story points.• Contributing to the design and execution of over 200 end-to-end (E2E) BDD automation frameworks and 40+ SQL queries enforcing reference constraints, preventing corrupted data migration between testing and stage environments, leading to consistency among gold copied data and expected testing behavior.

• Administered RDS, EC2, and S3 buckets, teaching AWS basics to a small team, ensuring efficient connection setup and EC2 configurations.• Built API endpoints in Java and Python, validating user credentials with session-tracking resources and applying CORS for session validation and resource sharing.• Conducted Unit and Integration tests by adopting PyTest, Postman and Selenium resulting in code coverage scores above 80%, validating the quality of developer code in both test and production environments.

• Designed databases and Power BI reports for tracking production kiosk versions and quality control of invalid deployments reducing manual investigation time by 70%.• Applied manual testing and patching for EPM and non-EPM Kiosks for Nexlab, Minilab, and Fuji printers documenting issues via Azure Boards.• Supported patch releases and development of .rar, .md5, and pre-requisite patch files for pilot and production releases of consumer kiosks and daily windows 10 Lenovo conversion scheduling.

• Documented troubleshooting processes for incident management with POS systems and Warehouse Management System protocols. • Utilized ServiceNow ticketing system with Cisco Finesse for accurate logging, tracking of incident and request tickets.• Performed daily average of 30 tickets with a resolution time of 9 minutes, assisting to reduce monthly call abandonment rate below 20%.

• Discovered and developed automation opportunities for daily web scraping tasks using Python Selenium optimizing performance and productivity among the development team by 25%.• Conceptualized and constructed Full Stack .Net applications for e-mail communications and invoice discrepancy trackers across company properties, eliminating inconsistency in emergency e-mail formats and missing purchase orders for POS systems across databases.• Performed file handling and error notifications using Python for reading and writing of .log files for SQL data entry with Linux and Bash scripting for error checking system processes and automated scheduled tasks. • Led a client project to address invoice payment discrepancies, developing a full-stack invoicing application with .NET, SQL Server, and Microsoft Dynamics SL, integrating data with HTML and Tailwind CSS for UI dashboard.