Michael Tyrrell Email & Phone Number

Coventry, England, United Kingdom

Coventry, England, United Kingdom

Use data and user research to improve user experiences and achieve outcomes.Create content for new and existing services to meet user needs.Mapping out user journeys in a service to help understand what content they need and when. .Advocating for users needs and a research driven approachUsing techniques like pair writing and crits to improve the design process.Prototyping in the GOV.UK Prototyping Kit, Figma and other tools. Including using Nunjucks, some JavaScript and and HTML.Creating wireframes and sketches.

Coventry, England, United Kingdom

Supporting Agile and Product ManagementWorking with stakeholders to establish and maintain a prioritised and refined digital backlog Increasing our use of data-driven and user-driven decision making processes for new products and featuresWorking with our team and stakeholders to push forward our journey in user-centred service design and user research. Supporting our shift towards a product-oriented mindset Providing strategic business analysisOwnership and capture of user stories and acceptance criteriaImproving the User Experience of our digital servicesIdentifying new services, features and enhancementsStakeholder Engagement and ManagementManaging stakeholder engagement, both internally and externally, to ensure quality deliveryEngaging with users, business leads and other stakeholders to fully understand their pain points, needs and problem spaces and feed that intelligence into our prioritisation and delivery of digital services Ensuring our stakeholders and users become confident in using our digital servicesWorking with stakeholders, support teams, and technical teams to understand issues that might be impacting users and ensuring any issues are managed and resolved in a satisfactory way Exploring new ways to measure engagement and user satisfaction with our digital servicesLeading on strategic product communicationsManaging our team’s communication channels and identifying new communication opportunitiesDelivering communications and user engagement process improvementsOwnership of communication planning across the teamContributing to Incident Management as required including incident communicationsPlanning, drafting and broadcasting Internal and external communications for releases, incidents, support, and guidance through appropriate channelsPlanning and driving adoption of internal team communication platformsExploring new digital service support platforms to improve product guidance and support

Coventry, England, United Kingdom

Achieving Ofqual’s strategic objectives by supporting stakeholder relationships; ensuring effective engagement with both internal and external stakeholders and delivering priority initiatives. My role plays an important part in stakeholders having confidence in the regulation of all types of vocational and technical qualifications and assessments.

Birmingham, United Kingdom

Successful delivery of portfolio solutions for Harvey Nash Birmingham. Including recruitment solutions, consultancy, offshore and apprenticeship programmes. Use of strong stakeholder management skills to elicit business requirements, understand pain points, analyse gaps and provide the best solution/service for the client. Development and maintenance of a Management Information system for real-time New Business GP reporting, utilising Microsoft Excel (Macros, Pivot Tables/Charts, Forms) and PowerPoint. Including requirements gathering, design, build and deploy/adopt. Part of the UK IT SharePoint and Microsoft Teams implementation as a super-user helping define the scope of the system, manage the change process and implementation, train users and develop best practice. Created a Power BI proof of concept solution for the above MI reporting capability to showcase the potential of Power BI. Completed DAT207x Microsoft Power BI course in my own time to learn more about data modelling, data analysis and data visualisation. Built and maintained strong relationships with a wide variety of leaders up to CxO level to become a trusted supplier/partner. Invited by the IDM and DMA to collaborate with them on their Graduate Creative Data Academy in the West Midlands. Provided insight into the UK skills shortage and most in demand skills within the UK data industry. I also introduced them to industry influencers to provide session content and presented to the West Midlands cohort of Graduates, highlighting which skills were most in demand, how to get them and how to best align themselves to the needs of the UK technology industry. Led the events team in the Birmingham office on an Events Management strategy. Including organising, marketing and speaking at The Birmingham Tech Event and CIO Event, both with c.200 senior level attendees. Generated new business, improved/expanded existing business and delivered new clients to the Harvey Nash brand.

United Kingdom

Coventry, United Kingdom

Overall responsibility for managing a team of up to 9 members in a fast moving, budgetary and resource constricted environment with high performance, commercial and customer service targets. The recruitment and management of multiple teams for various departments across two stores, building and developing a team inspired to individually progress within the company.Responsible for operations and people in store as part of the duty management team.Produced and implemented a five-year strategic plan and vision, a department project, two-year strategy and team member’s individual development plans.Controlled the profit and loss account and sales figures through product selection, layout, stock management and merchandising to develop the customer experience and deliver 5% year on year contribution growth.Created and lead a training project, managing a team of seven trainers to ensure all current and new staff were trained to a consistently high level. Took the lead on a new B2B sales project within the company, developing the B2B product, managing the sales pipeline, implementing a CRM system, gaining and converting leads at executive level into partners and clients. Surpassed stock management targets by creating and adapting processes to ensure a reduction in the mark down of stock.Progressed from smaller Running and Water sports department to the Cycling department with the largest turnover share and largest team in the store within 2 months.

Bachelor Of Science - Bsc, Digital User Experience

Bachelor Of Arts (B.A. Hons), History, 2:1

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