Michael Umhoefer Email & Phone Number

Rhinelander Gm

Worked as a liaison for our guests and technicians. Effectively communicated guests' concerns to technicians, organize schedule of appointments and distribute repairs to the appropriate mechanics. Created a new maintenance menu for cars, trucks and diesel vehicles for our guests to use as a guide for our recommended services. Coordinated other service advisor's training and ensured the department follow General Motor's service/warranty policy and procedures.Maintained a Customer Satisfaction Index (C.S.I.) higher than our dealership zone, district and national average.Recognized by General Motors for completing the highest level of training and testing possible for a service advisor; awarded the Mark of Excellence - Service Guild: Certified Top Performer classification. Was the first service advisor to achieve that classification in over five years at Rhinelander GM. Helped train and advise my fellow service advisors for them to also gain that achievement.