Working previously for Integrated BSL as a Technical Support Engineer, Until 08/2009. I returned to Integrated BSL in a Customer Solutions Advisor role to maintain the company involvement with customers and offer support and recommendations of services Integrated BSL offers.Account Management of existing customer base and development of new prospects, my knowledge of infrastructure, connectivity and available technologies enables me to design and develop full turnkey IT and telecoms… Show more Working previously for Integrated BSL as a Technical Support Engineer, Until 08/2009. I returned to Integrated BSL in a Customer Solutions Advisor role to maintain the company involvement with customers and offer support and recommendations of services Integrated BSL offers.Account Management of existing customer base and development of new prospects, my knowledge of infrastructure, connectivity and available technologies enables me to design and develop full turnkey IT and telecoms solutions for business clients. Show less

As an Alcatel-Lucent Systems Engineer my principal role was the installation of Alcatel-Lucent telephone systems. The systems I installed ranged from small SME PSTN and Digital systems to larger multi-site VoIP solutions. The installation of the OmniPCX Office telephone system was the primary system I worked on. Each installation required individual requirements, as such it was my responsibility as the Systems Engineer to identify the customer’s needs and advise them accordingly.In… Show more As an Alcatel-Lucent Systems Engineer my principal role was the installation of Alcatel-Lucent telephone systems. The systems I installed ranged from small SME PSTN and Digital systems to larger multi-site VoIP solutions. The installation of the OmniPCX Office telephone system was the primary system I worked on. Each installation required individual requirements, as such it was my responsibility as the Systems Engineer to identify the customer’s needs and advise them accordingly.In addition to the phone system installation I was involved in the planning and completion of any necessary cabling works prior to the phone systems being implemented. This included the mapping of any existing Category 3 and Block Wiring currently present on site, or primarily the installation of a structured Cat5e cabling solution.The ongoing customer support was an important part of the position and entailed a large degree of telephone and remote support, working within the company call centre. I made successful efforts toward building customer loyalty in order to maintain a steady customer base and promote recommendations for the business. Show less

Primarily employed as a Technical Sales Support Adviser, I worked as a member of the sales/support team providing customers withquoted solutions for their specific requirements. During my time at B C Technology Ltd. I was also tasked to provide thecompany with a more stable and suitable internal communications infrastructure. It was required of my position to design,procure and supervise the installation and integration of the company data network, telecommunications… Show more Primarily employed as a Technical Sales Support Adviser, I worked as a member of the sales/support team providing customers withquoted solutions for their specific requirements. During my time at B C Technology Ltd. I was also tasked to provide thecompany with a more stable and suitable internal communications infrastructure. It was required of my position to design,procure and supervise the installation and integration of the company data network, telecommunications equipment,employee desktop requirements and company servers, database and website. Following the initial integration of thecompanies infrastructure I was then required to maintain the operability of all systems. Show less

Upon completing college I started working for USL as an assistant cabling engineer where I learned the installation practicesof Cat5 and Cat5e cabling. After 2 years working as a cabling engineer I moved within the company to the technicaldepartment were I began work on the installation of networking hardware and finally the Network Alchemy Office (now IPOffice) telephone systems, were I gained the Systems Engineer Accreditation.

During my time at college I worked for a local supermarket, Somerfield Stores Ltd. I worked through the evening shiftrestocking the product shelves and warehouse area. My last 18 months working at Somerfield I became a Duty Manager andKey Holder, supervising the evening shift and managing the deliveries through the warehouse. I was enrolled on the companyStore Management Scheme and began training to be a store Assistant Manager. I left Somerfield Stores Ltd. on completion of