Michael Underwood Email and Phone Number
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Dynamic and accomplished leader with a proven track record in driving operational excellence and nurturing high-performing teams within the SaaS industry. Specializes in orchestrating strategic initiatives that propel corporate objectives and leverage innovative solutions for sustained business growth. Adept at forging strategic partnerships, advancing technological integration, and optimizing client engagement to exceed performance benchmarks. Committed to empowering teams through dynamic coaching, robust training programs, and transformative leadership practices. Passionate about delivering impactful results, enhancing customer experiences, and driving substantial market growth.
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SupervisorUps Sep 2023 - PresentAtlanta, Ga, UsLead a team of 7 to uphold and enhance operational standards, achieving a 99% accuracy rate and reducing daily misloads from 12 to 6. Established peer-led training and feedback initiatives, which significantly improved team performance and cultivated a culture of continuous improvement. Adapt operational strategies to meet evolving business demands, consistently ensuring adherence to corporate standards and driving productivity gains. -
Director Of Account ManagementBach Apr 2022 - Jan 2023New York, New York, UsDeveloped the Account Management department, achieving a 50% reduction in onboarding times and boosting partner engagement. Directed strategic planning, positioning the company ahead of market shifts and facilitating proactive growth. Collaborated cross-functionally with Product, Marketing, and Operations teams to optimize partner app listings, enhancing booking rates and revenue streams while driving company growth initiatives. -
People ManagerMindbody Jul 2019 - Jan 2022San Luis Obispo, California, UsManaged a team of 8-10, consistently exceeding monthly revenue targets through a consultative sales approach focused on curiosity and client needs. Implemented and tracked key KPIs and KRs, enhancing pipeline visibility and forecasting accuracy. Designed an on-site sales training program with a 3-day curriculum covering team building, sales skills, and leadership development, fostering a culture of learning and elevating talent retention rates through structured career development. -
Account ExecutiveBooker Software Jun 2017 - Jul 2019New York, New York, UsDrove market growth by securing top 10 strategic accounts, contributing to a 300% increase in market presence. Executed targeted go-to-market strategies and segmented email marketing campaigns, doubling ROI through detailed market analysis and customer segmentation. Recognized for top-tier performance, consistently exceeded revenue targets through a consultative approach focused on value-driven client solutions. -
Account ExecutiveMindbody, Inc. Apr 2018 - Apr 2018San Luis Obispo, California, UsMINDBODY acquisition of Booker
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Account ManagemetInfusionsoft Oct 2014 - Jan 2017Chandler, Az, UsLed initiatives to improve customer retention and manage revenue risk, implementing strategies to reduce churn and drive long-term satisfaction. Leveraged analytics to identify key issues and develop tailored marketing automation strategies, revitalizing customer engagement. Fostered strong client relationships through proactive engagement, regularly reporting progress and insights to stakeholders to ensure alignment with business goals. -
Business Development Manager, Enterprise & Benefits SolutionNortonlifelock Dec 2006 - Feb 2014Tempe, Arizona, UsDeveloped and executed innovative strategies to introduce cybersecurity services, significantly enhancing the company’s footprint in the B2B SaaS sector.Managed comprehensive employee benefits distribution and built strategic partnerships with brokers and HR professionals to streamline service integration.Led lengthy contract negotiations, working closely with legal counsel to optimize terms and secure agreements that aligned with both business and legal requirements.
Michael Underwood Skills
Michael Underwood Education Details
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Western New Mexico UniversityGeneral -
American Military UniversityGeneral
Frequently Asked Questions about Michael Underwood
What company does Michael Underwood work for?
Michael Underwood works for Ups
What is Michael Underwood's role at the current company?
Michael Underwood's current role is Strategic Leader in SaaS | Expert in Client Relations, Leadership, and Sales Strategy.
What is Michael Underwood's email address?
Michael Underwood's email address is mi****@****ine.com
What is Michael Underwood's direct phone number?
Michael Underwood's direct phone number is +148049*****
What schools did Michael Underwood attend?
Michael Underwood attended Western New Mexico University, American Military University.
What skills is Michael Underwood known for?
Michael Underwood has skills like Leadership, Management, Business Development, Sales, Public Speaking, Customer Satisfaction, Strategic Partnerships, Lead Generation, B2b, Customer Service, Salesforce.com, Sales Process.
Who are Michael Underwood's colleagues?
Michael Underwood's colleagues are Jason Anderson, Ditta Toth, Angela (Angie) Kaufmann, Ahmed Jabir, Skip Eikleberry Eikleberry, Christian Zamarra, Roberto Fejzic.
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