Analyzed and redesigned several major processes including course registration, course withdrawal and university withdrawal, that are now being implemented at several campusesAppointed subject matter expert for Banner Student Information System and serves as a primary trainer for the Columbus metro.Implemented a prescribed communication plan with assigned student caseload, including meetings, phone calls, e-mails, and text messagesFacilitates the successful transition of new students from the Department of Enrollment Management into DeVry University and the Keller Graduate School of Management including enrollment in their first courses and participation in New Student OrientationDefines and establish a degree completion plan for each studentAssists students with placement test analysis and interpretation, co¬urse registration, course withdrawal, and/or university withdrawal processesProvides proactive advisement and coaching for continuing studentsServes as a liaison to other University departmentsMonitors student attendance and academic progress and intervenes appropriately (student, deans, faculty, etc.)

In charge of day-to-day operations of 3 venues; 2 full service restaurants, 1 take out venue Transformed an underperforming brasserie to an 8-seat, American style diner with sales averaging $5,000 weekly Wrote menu, developed recipes and trained staff for new concept Managed a staff of 10 - 12 including scheduling and training of both front and back of house team members Responsible for creating and maintaining menus for each venue Assisted department buyer to ensure required items were ordered Accountable for ensuring that all venues meet both Health Department and Whole Foods standards including proper storage for products, maintaining complete temperature logs and sanitation standards Assisted catering manager in planning, production, delivery and service of medium scale events, approx. 200 people

Managed academic and financial operations of center including an annual budget of approximately $800,000Developed recruiting standards that led to 10% increases in both teacher excellence scores and recommendation rates by 10%Increased enrollment by 20% through developing positive, lasting relationships with area businesses and high schoolsManaged a staff of 25 adjunct instructors and 3 student workersConducted the hiring, training and evaluation of both adjunct instructors and support staffServed as International Student Advisor and managed student visa’sDirected off site presentations and practice test events at area universities

Represented Kraft Foods products in Publix, Wal-Mart, Kash N Karry, and Albertson’s grocery storesExceeded monthly sales quotas, averaging 107% to target for 12 consecutive periodsGenerated an average of $150,000 in additional revenue per quarter through innovative, eye catching displays across my regionSupervised support staff of 3 account assistants