Michael Upton Email & Phone Number

Brentwood, Tennessee, US

• Direct oversight of the overall Product Management functions within the organization including establishing roadmap and quarterly planning process, kickoff & launch process, along with driving standardization, and.
• Led the growth of the department from two to five people.
• Led innovative integrations into EHR systems which helped to win 5+ new clients.
• Established new product management and product delivery practices to ensure alignment across the organization.
• Partnered with Marketing to create a repeatable Roadmap process.

Westminster, Colorado, US

• Direct oversight of the ProContractor product suite, including accounting, project management, estimating, and mobile solutions. Also, oversaw legacy product platforms Management Suite and American Contractor.
• Owned various existing products including definition of product opportunities, scoping of MVP, subsequent roadmaps, success criteria, launch readiness, prioritization of enhancements, and execution of product launches.
• Created product roadmaps, leveraging client and market feedback with executive sponsorship, revamping the existing platforms to meet market demands and drive engagement and outcomes.
• Co-led the day to day process for our offshore agile development teams.
• Conducted market research including competitive analysis to discover and validate current trends and needs

Portland, OR, US

Responsible for the integration and business relationship of partner provided solutions and services into the WebMD Health Services product portfolio. I work to evaluate new potential partnerships, along with working through the contracting and implementation phases. I manage the ongoing relationship of the partners including SLA adherence, escalation.

Portland, OR, US

Led a team of Product Managers to drive the continual evolution of the solution set and deliver innovative, scalable solutions and enhancements, ensuring tight integration between products, and adhering to the company vision and strategy.

Portland, OR, US

Directly managed WebMD’s benefit plan decision support applications, data interchange platform, incentives/rewards platform, wellness challenges, predictive modeling, and client administrative tools.

Portland, OR, US

Worked collaboratively with the Client Services Account Managers and team members from Development, QA, IT, and Design to implement complex sites, tools and systems for clients.

Liaison between Client Services & Support and Product Development, enhancing communication in both directions, acting as escalation point person, and SME for support teams.

US

Managed Timberline’s Revenue Suite of applications including Accounts Receivable, Contracts, Billing, and Purchasing & Inventory, and Service Management.

Managed the Revenue Suite of applications including Accounts Receivable, Contracts, Billing, and Purchasing & Inventory, along with Timberline 1st entry into the specialty contracting market, Service Management. Executed four new software products releases and averaged four releases a year across the product portfolio.

• Taught 8th grade Math, Language Arts, Science, and History.
• Taught 9th grade American History.
• Taught 11th grade Consumer Economics.
• Taught all core subjects in alternative middle school.