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Mike Urban Email & Phone Number
Chief Technology Operations Officer
at
Best Egg
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Technology Operations Officer
Location
Newark, Delaware, United States
Who is Mike Urban? Overview
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Quick answer
Mike Urban is listed as Chief Technology Operations Officer at Best Egg, based in Newark, Delaware, United States. AeroLeads shows a matched LinkedIn profile for Mike Urban.
Mike Urban previously worked as Managing Director of Platform Delivery/Support & Chief of Staff at Best Egg and Core Applications Delivery Vice President at Barclaycard. Mike Urban holds Digital Marketing Certificate, Digital Marketing from The George Washington University.
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Best Egg
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Profile bio
About Mike Urban
I'm a highly motivated, passionate individual who has excelled in the startup world. I've continually delivered superior results across multiple disciplines, such as product, delivery, operations, and design.Said another way: I get things doneWith my ability to navigate complex problems and focus on the end customer and my all-round good-natured personality, I've been a major contributor helping three startups reach their goals. I don't hesitate to take on new challenges and wear multiple hats in the spirit of developing and driving goals. I've scaled multiple teams and truly believe that creating a culture centered on the customer and a willingness to continue learning new things is a recipe for success. Developing and delivering solutions to meet needs is a consistent theme of my career and always will be. They've ranged from small to large, simple to complex, and I tackled every one while learning something new to apply to my next challenge. It’s something I've enjoyed since my first job at a retail pet shop. Customers would come in with problems and I'd solve them. One of the most gratifying was a customer who brought her dog in asking about dry skin and a dull coat. Nine times out of ten it’s their food. I asked questions about the dog’s daily life, diet, sleep, etc. and was able to recommend a better food. She returned weeks later with her dog and thanked me because it worked! As my career has progressed, I remain energized problems come to me. Two skills lead the way:1) It is essential to build relationships with customers and actively listen to further understand their needs. I enjoy collaborative input and being able to bounce around ideas with them.2) I'm avid about learning and open to all avenues, whether it’s reading books and blogs, listening to podcasts, or taking online courses. These all help prepare me for the various problems and needs that are put in front of me and allow me to create the best solution and bring it to life. Finding a solution is not the end—I continually check in to ensure that it still meets customers’ needs or solves their problem. If not, I return to the essentials to balance qualitative and quantitative feedback until the need is met and the problem is solved. Let’s connect! Or email me at mikeurb@gmail.comSkills: Feature-Driven Product Development & Management | Extreme Programming | Facilities Management | Process Engineering | Data-Driven Reporting | Change Management | Solution Development | Technology Integration | Infrastructure Deployment | Financial Analysis
Current workplace
Mike Urban's current company
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11 roles · 25 years
Mike Urban work experience
A career timeline built from the work history available for this profile.
Chief Technology Operations Officer
Current- Oversee all aspects of Technology Operations. This includes the following:
- Platform Management: Primary focus is the scalability, resiliency, redundancy and performance of our internal and external platform with the goal of enabling and unlocking the business to achieve our goals.
- Delivery Management: Provide PMO support for the large scale cross functional business initiatives. Also serve as the center of excellence for agile delivery coordination
- Production Support/SRE: Alerting, monitoring, first response and resolution support for all our tier 1 platforms, systems and processes. Own Technology incident management process.
- Infrastructure: Database engineering and management, Dev Ops and Desktop Support
- Expense Management: Manage the annual Technology departmental budget of $18-$22 million.
Dec 2022 - Present
Managing Director Of Platform Delivery/Support & Chief Of Staff
- Platform Delivery & Support
- Deliver and support all products built or integrated from a technology perspective; role expanded from individual contributor in a 15-person startup to building and overseeing product delivery, desktop support, site.
- Drive organizational transformation from Waterfall to Agile delivery; apply Agile methodologies to all aspects, such as technical product management, to enhance throughput and the ability to work on multiple projects.
- Managed 5 office expansions to support company growth; increased square footage by 4K sq. ft. to 35K sq. ft. and launched a satellite office in California
- Oversaw construction of new Delaware headquarters, a 60K sq. ft. office building with a $10M budget; implement cutting-edge health and wellness features
- Manage critical systems and processes, including application funnel, servicing site, critical data pipelines, and the engagement platform, ensuring they are scalable, resilient, and performing to expectations
Jul 2014 - Dec 2022
Core Applications Delivery Vice President
- Managed the technical delivery teams that owned and supported the application funnel, campaign management, finance, and accounting systems; served as Technology Relationship Manager for Marketing, Customer Delivery.
- Led the successful transformation from Waterfall to Agile Scrum delivery, which significantly increased efficiency by dividing a large group of technologists into smaller groups of specialties; 250+ employees over 9.
- Partnered with HR to transform the career progression paths for engineering to better align with individual colleagues’ goals and organizational needs
- Restructured and redefined underperforming delivery teams to become the top-performing in technology
Jul 2012 - Jul 2014
Senior Director Of Operations
- Role expanded from individual contributor managing operations, desktop support, facilities, and technical infrastructure for a 12-person company to building teams to manage these areas as the company grew.
- Managed relationships and processes between internal partners and third-party vendors for customer products
- Led the implementation of 20+ automation initiatives to keep operation expenses flat
- Managed 3 office expansions, which increased total square footage from 750 sq. ft to over 15K sq. ft
Feb 2009 - Jul 2012
Solutions Delivery Group Lead
Managed the relationships and accountable for the delivery teams that owned and supported the technical applications for Marketing, Deposits, Operations, Human Resources, Finance, Mobile and Process Management departments.
Nov 2008 - Feb 2009
Business Relationship Manager
Technology Liaison for the Marketing, Open Market, Business Card, New Product Development and Marketing Operations departments to contribute and drive their roadmap through the Technology organization to achieve the goals of the company.
Sep 2007 - Nov 2008
Director Of Marketing Operations Development
Responsible for the delivery teams that owned and supported our core credit card servicing platform. Executed platform configurations to support acquisition and existing customer campaigns. Lead the delivery of new capabilities to our platform. Identification of customers for revenue generating campaigns.
2006 - Sep 2007
Implementation Team Manager
Juniper Bank
Managed the Project Management Office in Marketing Operations to work with other areas in Marketing Operations and departments in the company to successfully deliver the roadmap.
2004 - 2006
~2 yrs
Project Manager
Juniper Bank
Managed multiple, complex bank-wide projects from ideation to delivery. Led the successful delivery of the banks first portfolio conversion with no business disruption. Served as chair for weekly project meetings.
2002 - 2004
~2 yrs
Process Support/Automation Analyst
Juniper Bank
Supported Marketing Operations department by reviewing and documenting processes, identifying improvement opportunities, and leading solution implementations to enhance inventory, testing, and issue-tracking areas.
2001 - 2002
~1 yr
3 education records
Mike Urban education
Digital Marketing Certificate, Digital Marketing
The George Washington University
Bachelor Of Science, Business Administration
Penn State University
Education record
Salesianum High School
FAQ
Frequently asked questions about Mike Urban
Quick answers generated from the profile data available on this page.
What company does Mike Urban work for?
Mike Urban works for Best Egg.
What is Mike Urban's role at Best Egg?
Mike Urban is listed as Chief Technology Operations Officer at Best Egg.
Where is Mike Urban based?
Mike Urban is based in Newark, Delaware, United States while working with Best Egg.
What companies has Mike Urban worked for?
Mike Urban has worked for Best Egg, Barclaycard, Energy Plus Company, and Juniper Bank.
How can I contact Mike Urban?
You can use AeroLeads to view verified contact signals for Mike Urban at Best Egg, including work email, phone, and LinkedIn data when available.
What schools did Mike Urban attend?
Mike Urban holds Digital Marketing Certificate, Digital Marketing from The George Washington University.
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