Michael Urrea Email & Phone Number

Chandler, Az

Worked with customers to provide support for recent purchases; conducted sales of energy services; assisted owner with managing daily business tasks.

Phoenix, Arizona

Managed 25 – 30 representatives in working with web sites and advertising. Held skill-building, motivational, and weekly meetings to address issues the representatives had in order to help them become more successful. Mentored employees, and moved to Marketing where skill set was further refined to coach clients through advertising campaigns for their business.

Phoenix, Arizona

Motivated a team of 25 representatives in B2B Merchant Processing, whose goal was to build rapport with merchants, present an accurate savings on their processing, and maintain client accounts. This was a highly competitive environment and required high productivity from the team. Worked with employees to understand sales psychology and implemented a recognition program for employees who achieved stated goals.

Phoenix, Arizona

Began as a sales representative, achieved awards for sales excellence. Was promoted to supervisor who managed a bay of 25 representatives. Was promoted to manager to oversee 3 bays, working with supervisors of each bay. Shared experiences and knowledge to help supervisor complete company goals.

Tempe, Arizona

Started in sales of websites and advertising to entrepreneurs. Received promotion to manager to oversee 50 representatives. I was set a goal to reach in sales by the CEO, then as my job, I was to achieve the goal , report progress to superior, and hold weekly status meetings.

Scottsdale, Arizona

Started out at the company by providing outbound sales for Cingular Wireless, offering a product, and service while at the same time learning as much as possible. Shortly after becoming a top sales representative, was promoted to supervisor to help train new agents, and share what I had learned by helping colleagues achieve greater success with their teams.

Scottsdale, Arizona

Began in sales with B2B long distance, and enrolled in management qualifications courses. Completed the training and also transferred to customer service, also becoming a manager. Then eventually moved to technical support, where I was to resolve customer technical issues in a timely fashion.