20+ years in insurance related industries. primarily in a claims environment. Handled auto, property and bodily injury claims. Business Systems Analyst working on Call Center applications. Claims Training & Quality Specialist working with property adjusters in training how to interpret policies, scope and estimate damages and career development. Claims Manager for group of inside property adjusters handling losses in all states. As Customer Service Manager had oversight of 100+ employees in a Call Center environment, Customer Service support for US and Canada operations and managed the survey department . Manage Issue Resolution team handling issues/complaints to resolve for insurance carriers, homeowners and managed network contractors. Joined Alacrity Services in July 2018 as Regional Field Manager for North Florida and work with network contractors on onboarding, training and meeting and exceeding carrier SLAs. Ongoing coaching and feedback with contractors to improve performance and obtain more jobs. Negotiate resolution on issues involving workmanship or warranty items. Build strong relationships with contractors and insurance carriers.