Michael Vanderhoff Email & Phone Number

Austin, Texas Area

Cedar Park, Tx.

Provide desktop and network support for over 150 users in six locations and multiple countries. New user setup and user administration in Active directory, Exchange and group policy. New hardware deployment as well as all aspects of hardware break fix working with vendors to facilitate repairs. Network troubleshooting and repair including VPN issues, DHCP and wireless mesh networks. Server patching, maintenance and backups. Installation, configuration and maintenance of VOIP phone systems. Support of android and apple mobile devices. Support of warehouse mobile carts, printers, and scanners.

Piedras Negras, Coahuila, Mexico

Coordinate all logistics for incoming missions teams we would host, including housing, meals, construction projects and outreach. Responsible for budgeting and accounting of all team funds and payment to vendors in Mexico Work with local ministries in Mexico to schedule teams to work alongside them to help further their impact for Christ. Work with team leaders to help them prepare for themselves and their team for the trip including all required paperwork, documentation cultural training and payments. Responsible for recruiting new churches and organizations in bringing teams on mission trips. Recruiting and scheduling of summer interns.

Alpharetta, Ga.

Provide production support for retail kiosk hardware and software including payment stations, interactive kiosks and digital signage. Software updates and upgrades, migrations and conversions. Hardware upgrades and conversions. Break fix diagnostics, hardware orders from vendors and technician dispatch and support. Software break fix and external vendor support. Maintain SQL database, Retail Commander and active directory with changes to keep kiosk counts and information accurate. Perform remote administration and monitoring of kiosks and digital signage. Also support security software implementation and update as well as hardware upgrades and new installations of kiosks and digital signage.

Alpharetta, Ga.

Provide inbound/outbound retail application support for both direct, indirect retail locations and call centers. Diagnosed PC hardware/Software issues as well as Research/trouble shoot POS application issues, including activations, billing and rate plans issues, upgrade eligibility, user permissions profile issues, and inventory issues. Scripted and used SQL queries for problem determination and resolution also Performed networkDiagnosis and resolution. Perform Paystation support troubleshooting hardware and software issues and dispatching NCR or HP to repair them if necessary. Escalation of unresolved tickets / issues to the appropriate group for further Investigation and monitor all trouble ticket queues to ensure that company’s service level agreement is met for dispatched tickets.

Spartanburg, Sc.

Provide onsite customer hardware support for point of sale systems to several large restaurant chains. Troubleshoot and repair servers POS registers, printers, network peripherals and cabling.

Alpharetta, Ga.

Provided helpdesk / desktop support for over 200 users, including setup and configuration of new desktop and laptop computers. Installed software and hardware upgrades. Handled both troubleshooting and repair of software and hardware problems, as well as printer and network connectivity issues.