Michael Vang Email & Phone Number

La Jolla, Ca, Us

Plymouth, Mn, Us

Provided Level 2 IT support for a network of over 150 stores and 6 distribution centersLogged service, hardware, and software requests and issues on the Solarwinds Web-Helpdesk Maintained and troubleshoot all IT related devices - Juniper, SRX firewalls, Citrix Cloudbridge, Aruba, Cisco Meraki, Meraki MX, gateway endpoint, computers, Wyse/ThinClients, and mobile devices.Administered mailboxes in an on-premises/Microsoft 365 hybrid environmentManaged Microsoft Teams and Fuze VOIP systemFacilitation of email communication through the use of Microsoft 365 Security & Compliance and on-premise Barracuda Cloud Control & Barracuda EssentialsAdministered Microsoft Intune by developing compliance policies and applications profiles for Azure/Hybrid joined devices via Microsoft IntuneLinked SAML applications through Azure AD Successfully setup Intune zero-touch deployment device enrollmentEnrolled over 200 Windows devices and 300 Android tablets through Microsoft IntuneDeveloped scripts using Powershell to automate the process of installing softwareDeveloped Windows and Android Apps for device autopiliot for Microsoft Intune

Dallas, Tx, Us

Manage the lifecycle of 4,000+ user accounts in a Microsoft 365 hybrid environmentCreated and manage shared mailboxes, distribution groups, and security groups Administered Microsoft 365 Admin portal assigning Microsoft 365 licensesDeactivated user accounts in accordance with established procedures and retention guidelinesGenerated weekly reports on new and disabled accounts using PowerShell and Netwrix AuditorSuccessfully created a PowerShell script to improve processes like creating accounts, assigning security group permissions, and account terminationsRecorded all incidents and requests in Manage Engine ticketing systemSuccessfully transfer remote management systems from Kaseya Live Connect to NinjaRMMDeveloped scripts using Powershell and Batch to automate the process of installing softwareImaged and provisioned over 5000+ computers Administered over 2000+ mobile devices with VMware AirwatchAsset management with built-in SharePoint site asset tracker and Manage Engine Asset SystemCreated, tested, and maintain VM images in Server 2019 Hyper-V environmentCreate and deploy .WIM images using WDS server and .TIB images with Arconis TrueImageProvide desktop support and repairs on Dell & HP computersManage print servers for office MFP/MFDConfigure VOIP phones using Shoretel Director and RingCentral

Fargo, Nd, Us

Minneapolis, Mn

Lincolnshire, Illinois, Us

Brooklyn Park, Minnesota, Us

St. Paul, Mn, Us

St. Paul, Mn, Us

Associate’S Degree, Computer Cyber Security Aas Degree

Associate’S Degree, Computer Network Engineering Aas Degree