Principal strategic consultant of customized action plans, translating client requirements into tangible solutions across business administration, operations, finance, HR, communications, and future planning for Fortune 500 clients such as PenFed Credit Union worth $25M+ in assets. Revitalize company structure and enhance workplace culture. Design and deploy employee experiences via onboarding, training, and professional development initiatives. Design & implement process roadmaps and change management processes.● Initiate a change management program to coach all tenured employees through company-wide transitions by mobilizing values to ensure employees thrive within the organization.● Develop process improvement initiatives to optimize every aspect of the employee lifecycle.● Create and develop a customized onboarding experience reinforcing Hire to Retire ideology and Total Rewards package to recruit and retain top talent.● Develop employee communication strategy, forum and cadence which aligns with the Mission, Vision, and evolving culture to connect with each employee.● Design & manage executive leadership conferences, training & development and Learning Management Systems for employee development.● Design Corporate-wide initiatives and roadmaps to increase and elevate the employee experience and engagement to increase customer experience.● Establish employee engagement & culture to establish a turnover rate of less than 5%.● Specialize in office transitions and relocation requirements for over 1,000 employees.● Helmed comprehensive media campaigns for clients’ new offices, including local TV spots, digital city campaigns, CEO interviews, billboards, and onboarding of 500+ employees.

Primary change agent for growing company through establishment of cultural shift and fully engaged employee workforce. Responsible for introduction and formation of People Operations, Corporate Communications, Culture, Human Resources & Total Rewards divisions within the organization. Instituted new company configuration and culture for both US and two Vietnam offices. Responsible for the engineering and deployment of a new hire onboarding process, training, and professional development program for all employees globally to include the re-onboarding of existing employees to ensure the cultural shift aligns across all roles.• Reduced employee attrition from 12% a month to less than 2% in 9 months.• Increased CEO rating from 42% to 93% by way of employee engagement program and increased benefits implementation.• Designed and implemented the comprehensive total rewards strategy and standard operating procedures to align with HR strategy and support business operational goals.• Managed dashboards & reports to measure and represent effectiveness of strategic total rewards programs and upcomingnew initiatives with communication channels and cadences to ensure employee awareness.• Designed and implemented several benefits programs to include Retirement Plans, PTO, Parental Leave, College Assistance,Wellness, Fitness, Performance Recognition to name a few.• Established corporate alignment across 2 Vietnam offices and the US office to include setup of Human Resources division andhired HR roles with a viable corporate business continuity plan.• Formation of employee development plans and processes to include implementation of a Learning Management System(LMS) with career pathways for continued employee development and growth.

At USAA, I was Instrumental in positioning employee engagement, communications, HR administration, operations, budgeting, event coordination, and performance growth through superior program administration, data analytics, and KPI integration. Aligned all operations to regulatory compliance statutes. Delivered a world-class HR program in partnership with HR and Operations leaders. Allocated and managed the $2M staff development budget.● Directed, motivated, and mentored 15 cross-functional staff. Created and facilitated trade shows and department events for 30K+ employees.● Bolstered employee satisfaction by 58%, while boosting revenues by $220M.o Catapulted employee engagement by 25%.o Raised customer satisfaction score to 88%, with YOY growth of 21%.● Oversaw the $1.5M budget to execute the annual Leadership Conference.

At the Mays Family Foundation, I was a proactive leader of strategic planning, financial reporting, HR administration, internal and external communications for the President and Senior Vice President, and special event coordination. I reported directly to the President and SVP of Corporate Relations. I also facilitated management of celebrities for foundation and community events. ●     Supervised, equipped, and coached a 10-member team. ●      Led the Corporate Leadership Awards Show from conception to completion. ●     Primary liaison between the Mays family and political visitors, including former President George W. Bush and former Governor Rick Perry. ●     Trusted advisor to the Foundation President and SVP of Corporate Relations on regulatory compliance, change implementation, and future planning. ● Developed, negotiated, and secured 300+ sales contracts worth $350M+.