Michael Vatran Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Greenwich, Ct, Us

Charlotte, North Carolina, Us

• Perform proactive maintenance, upgrades and enhancements of network security tools.• Perform maintenance and upgrade VMware ESXi host • Implement and maintain security connectivity solutions including IDS/IPS, and Anti-Malware• Create and maintain technical documentation, develop processes and procedures for security tools and systems, and actively review current SOPs• Perform scoped vulnerability and PCI scans on internal and external facing systems• Work closely with the sales team to make sure projects are completed on time • Incident investigation, analysis & response to suspicious security events that trigger in IPS, SIEM, firewalls, etc.• Compile monthly and bi-yearly managed security reports for clients• Perform technical support to internal nGuard staff.• Other duties as assigned.

1, Us

• Troubleshoot and resolve escalated Win 7, Win 10, Office 2007 through 2013, Office 365, IE9 and above, Hardware/Software conflicts, VPN connectivity issues • Active Directory and Office 365 user administration• Viewpoint and OnBase security access provisioning• Performed SOX (Sarbanes-Oxley Act) audits on Viewpoint users accounts • Responsible for Quality Assurance/Training/Coaching • Imaging and configuring new computer setup• Provided training on MDM infrastructure and administration to Service Desk analysts.• Management of application catalogs or containers within Airwatch.• Ability to run detailed reports from Airwatch• Top escalation point for IT service desk mobile device issues, to include smartphones, tablets, internal aircards, and mobile wif-fi hotspots.

· Handles 1st and 2nd level escalations .· Identifies problems and troubleshoots for 2nd and 3rd level technical support for users for the following: Win XP and Win 7, Win 10, Office 2007 through 2013, Office 365, IE9 and above, Hardware/Software conflicts, remote support via remote control tools, VPN connectivity and/or administration, and Network connectivity.· Escalates and coordinates with 3rd level support to resolve problems if necessary.· Create Active Directory, Office 365, Onbase, Viewpoint, and other administrative application accounts.· Configure, create distribution group, create security group, and shared groups in Office 365.· Created Training Guides and SOP’s to help align with the demands and needs of the Service Desk.· Coordinate new hire training and coaching.

• Helped provide 24/7/365 support to 18,000+ employees in over 44 states for 250 various software’s.• Provide support for mobile devices, laptops, desktop, and software implemented by Oldcastle Materials.• Created and modified Standard Operating Procedure documentation used by all analysts and for training purposes.• Maintained and meet SLA’s with Cherwell ticketing system. Utilized Cherwell to route tickets properly and expedite the resolution process with proper documentation• Helped maintain over 8,000 AirWatch accounts. Assisted in pushing applications and mail profiles to user’s devices. Also, I was the Service desk point of escalation for AirWatch issues and worked with resolver groups.• Re-vamped all AirWatch documentation to reflect the newest version of AirWatch.• Troubleshot Citrix issues including printer, connectivity, server, and software issues.• Helped resolve Cisco Anyconnect issues including authentication, software, and network issues.• Fielded 20-30 calls daily on various issues.• Worked closely with resolver groups to provide a timely solution.• Utilized Shoretel director to manage user VOIP accounts.• Utilized Active Directory to reset passwords, manage memberships, and troubleshoot logon scripts.• Assisted in Migrating all user to Office 365 cloud services.

Bachelor'S Degree, Cyber And Network Security

Associate’S Degree, Cyber And Network Security

Associate’S Degree, Culinary Arts/Chef Training