Michael Vatthauer Email & Phone Number

Using known and learned skills, provide customers with an excellent experience to assist with their routines. Gain knowledge on providing prompt, friendly, and excellent service to people of all backgrounds. Attention to detail and the ability to multitask provide a smooth and welcoming environment.

Washington D.C. Metro Area

Greater Pittsburgh Area

Provided detailed support of Ricoh’s MFD devices to enterprise customers in the Pittsburgh area. Performed break fix assistance and scheduled maintenance services. Supported and trained clients in operation of the devices using clear and concise direction.

Greater Pittsburgh Area

As a Development Test Operator I ran several different missions for Uber’s Self Driving Vehicle testing in Pittsburgh. Including, but limited to: logging over 1,200 incident free operating hours, stress testing for different issues and new releases, data collect for map QA and map creation, mentoring, as well as providing feedback for different teams from.

Tucson, Arizona Area

Provided technical support for Samsung’s Smart Home line, SmartThings, to offer detailed walkthroughs and exceptional customer service. Worked on many device integrations including, Nest, Honeywell, Bose, Hue, etc.

Bring over 5 years of high level knowledge to customers with the RightFax Enterprise Fax Software suite and applications that come alongside. Including, but not limited to, Windows servers, Lotus Notes, several MFP brands, SAP, telephony support, SQL, Microsoft Exchange, Active Directory, etc. Was a technical escalation resource and handled partner help.

Taught swim lessons according to the American Red Cross standards. Adapted teaching styles for all ages and provided for the health and safety of participants. Recognized and responded to any emergencies in accordance with facility emergency action plans.

Supporting Verizon Wireless customers in a fast paced environment. Quick resolution times force innovation and the acquirement of new support concepts.