Michael Vento Email & Phone Number

Mclean, VA, US

• Recruited by GM to direct and administrate Rooms Division operations to include but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls.
• Hotel ranked in top 1 % of all Doubletree Americas
• Monitor and develop team member performance to include, but not limited to providing supervision and professional development
• Monitor and assess service and satisfaction trends in order to make improvements accordingly
• Provided extensive and continuous customer service training
• Hotel Cleanliness scores ranked in the 97% percentile

* Responsible for financial performance of a portfolio of hotels Hilton Garden Inn, Marriott Courtyard, Springhill Suites, Residence Inn, Holiday Inn Express and Suites and Peek and Peak Resort. *Manage cluster sales team* Opened new Springhill Suites Gen 4.5 *Extensive PIP knowledge - Complete renovation of Marriott Courtyard and Holiday Inn Express and.

Philadelphia, Pennsylvania, US

• Maintained operational excellence for all hotels and conference centers, implemented all new brand initiatives in food, labor, safety and customer satisfaction.
• Financial performance responsibility for all hotels and conference centers.
• Implemented Quality Assurance program and managed customer satisfaction surveys for the portfolio of hotels and conference centers.
• Manage customer satisfaction scores for portfolio, GSS overall score 95.4.
• Maintain client relations for brand
• Revenue managed with hotels and conference centers to identify strategic pricing and marketing opportunities in order to maximize revenues.

Brussels, BE

• Develop and implement strategic and tactical sales plans for group and transient accounts.
• Negotiate and process RFP’s for domestic and global accounts. Increased RFP participation in accounts by 30%, leading to increased sales
• Solicit and develop new business for Carlson Hotels Worldwide
• Manage accounts to achieve maximum potential for the brand. Key accounts included Westinghouse, NetJets, Progressive, Unisys, Cigna, Campbell’s, Proctor & Gamble, Bayer, AstraZenca, Dupont,, Comcast and IKON
• Develop and leverage long-term partnerships to ensure continuous business development
• Active member of National Business Travel Association and Strategic Account Management Association

• Provided overall leadership of hotel and ExpoMart, functioning as the primary strategic business leader of the complex with responsibility for financial performance, operations, guest satisfaction, and revenue
• Lead the teams in development and implementation of hotel and ExpoMart wide strategies
• Promoted to this position by the VP of Operations for Oxford Development, due to demonstrated leadership ability.
• Served as GM of both the Radisson Hotel and ExpoMart, including the management of 180,000 sq. ft. in leased office space. Managed tenants and resolved issues.
• Successfully merged all personnel to be managed as one facility.
• Selected to be a Member of Carlson Hotels Group Steering Committee.