Michael Vermilion, Cpcu, Clu Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Leadership of a Large Loss/Complex Business Lines Auto and General Liability claims team.

Columbus, Ohio, United States

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

Leadership of Injury Claims and Personal Injury Protection (PIP) / Medical Payments (MP) operations in our Columbus, OH headquarters to include oversight of first and third-party injury claims and litigation for multiple venues across seven claim units.

Columbus, Ohio

One of three founding leaders of Root Insurance Company’s Complex / Liability and Injury departments focusing on building a claims operation from the ground up with responsibility of all injury and liability claims in all venues where Root writes business.

Newark, Oh

> Led a team of remote employees who assisted various claim operations - to include total loss, salvage handling and virtual deployment to a catastrophe operation during hurricane events. > Collaborated with peers to establish workflows and processes to enable our teams to most effectively assist our various claim operations. > Led during a team/job transition and restructuring - keeping the team engaged and productive throughout. > Remained flexible and adaptable as I provided coaching and real-time training/feedback to associates who worked in various roles and jurisdictions throughout the enterprise.

Newark, Oh

> Coordinated staffing and training, provided coaching and development, conducted performance management and salary administration for first line leaders and their teams> Ensured 100% compliance with company procedures, applicable federal/state laws and licensing requirements> Successfully led the section through the company’s claim restructure while maintaining service level objectives, stabilizing the claim operation and significantly reducing claim inventory> Initiated and collaborated with peers in the new claim structure to ensure a coordinated and focused approach to messaging within both claim environments > Maintained the formal reporting process between injury section and corporate involving specific high value/complex claims, extra-contractual issues and administration of financial reporting program

Columbus, Ohio Area

> Led team that wrote the current standard claim process document for handling of property damage claims which was implemented throughout the entire enterprise> Reviewed and managed thousands of claim files, becoming a resource in assigned jurisdictional claim policy, statutes, laws and regulations> Rated as high performer in all claims leadership roles – including both high complexity stewardship and in low complexity team handling environments> Led utilizing relevant metrics and spent significant time directly coaching team members which consistently led to increased productivity in each management role> Utilized analytics and trending reports to identify areas of opportunity for increased focus and coaching> Mentored many associates – both formal and informal – which led to their development and in many case promotional opportunities > Assisted with the development of an improved pre-leadership program for professional/technical employees

Parsippany, Nj

> Led a large multi-functional team of administrative assistances in a high-volume environment (NJ/NY market area)> Provided coaching, training and personal development opportunities for associates to promote efficiency and increased productivity. > Recognized for strong leadership in this area with high performance ratings and an eventual promotional opportunity

Cleveland & Columbus, Oh

> Selected for various developmental opportunities, projects and programs – including a year in Human Resources, pre-leadership programs and development seminars.> Resolved thousands of complex automobile insurance claims to include coverage disputes, litigation and serious injury claims> Managed and provided direction to outside counsel while handling complex litigation claims> Sought out by managers across the operation to assist with training and mentoring of new claim handlers