I possess strong commercial acumen to build relationships across enterprise and government accounts, to instill brand preference, implement innovative maintenance and service level management strategies.I am a motivated ICT professional with experience in the Australian ICT industry. I have managed and simplified complex maintenance and service level management programs for a broad range of accounts. These range from large service to OEMs and distributors, in the Commercial, State and Federal Government sectors.I add valued contribution to the ICT Service Management professionSpecialties: Team player with the capacity to inspire and motivate other team members. 15 years’ experience in IT industry Strong Attention to detail, and excellent planning ability Excellent ability to develop and manage relationships with both internal and external  Highly organised approach to work Experienced in Cisco CSCC & CCW-R tools Intermediate Excel