Michael Vezza Email & Phone Number

Bridgewater, New Jersey, United States

• Managed job requisitions by sourcing, recruiting, and interviewing candidates in collaboration with our remote talent acquisition team, successfully hiring over 100 seasonal recruits in 2022.• Oversaw the comprehensive onboarding and training process for new hires, including completing I-9 forms and mandatory training to ensure legal compliance.• Successfully managed payroll and non-payroll budgets, reducing payroll overspending and aligning with budgetary goals.• Served as the HR liaison for management, effectively handling and processing cases with remote HR support.• Provided oversight for the store's safety program, ensuring full compliance with legally required training and comprehensive training of the store population on safety protocols.• Efficiently managed all facilities-related work orders, including repairs, technology installations, and construction projects.

Short Hills, New Jersey, United States

• Managed a $5.5 million business as the Manager of Home, Children's, and Big Ticket furniture, achieving a 4.7% sales increase compared to the previous year.• Oversaw training programs to ensure colleagues delivered exceptional customer experiences and effectively enrolled customers in our Macy's store brand credit card program.• Executed visual merchandising directives and efficiently managed reverse logistics operations.• Successfully led the rollout of the Toys 'R Us installation at my location, designing the floor plan layout in alignment with company directives, resulting in successful program implementation.• Demonstrated strong leadership, enabling my team to provide exceptional service, increasing customer satisfaction and sales.

Short Hills, New Jersey, United States

• Managed OMNI Operations as the Manager at Macy's, overseeing the performance of the Fulfillment team in processing online orders from multiple sources, including online shopping and merchandise requests from other stores.• Recruited and hired new team members, implementing comprehensive training and development programs to maximize their success in fulfilling online orders.• Coordinated the efficient distribution of orders, ensuring timely picking, packing, and shipping processes for optimal customer satisfaction.• Oversaw inventory management and ordering of packing materials, collaborating with Bunzl, our supplier, to maintain adequate stock levels and effectively fulfill online orders.• Ensured smooth operations throughout the online order fulfillment process, optimizing speed and efficiency to enhance the online shopping experience for customers.

Short Hills, New Jersey, United States

• Delivered exceptional customer experience and maximized sales for Men's Tailored Clothing and Men's Shoe businesses as the Sales Manager. Maintained product floor presentation to uphold company standards, ensuring an exceptional shopping experience for customers.• Provided coaching and development to sales colleagues in these areas, fostering accountability for achieving key metrics and supporting their growth within their roles. Conducted regular coaching sessions to help colleagues reach their goals and enhance performance.• Took ownership of enhancing the overall customer experience, closely monitoring customer surveys and promptly addressing feedback. Proactively resolved customer issues, ensuring their needs were met and delivering effective solutions.• Demonstrated a strong customer-centric approach, driving results and cultivating a high-performing team focused on achieving their full potential.

Lincoln Center, New York, New York

• Contributed to the successful reopening of a flagship location in NYC amidst the peak of the COVID-19 shutdown, prioritizing the safety of colleagues by enforcing strict adherence to health and safety protocols.• Drove a culture of exceptional customer service throughout the store by providing in-the-moment coaching and guidance to colleagues, ensuring consistent delivery of outstanding service.• Played a key role in managing the closure and liquidation process of the business due to bankruptcy, efficiently overseeing the liquidation of all assets in compliance with legal requirements.

American Dream Meadowlands

• Recruited and trained a team of over 60 staff members to deliver exceptional customer experiences to our valued guests.• Executed cash office functions, including auditing the vault, reconciling register tills, and conducting cash register audits to identify and address any discrepancies.• Effectively managed schedules and timecards for my direct reports, promptly addressing attendance issues through immediate coaching conversations.• Contributed as a key high-performing team member tasked with launching a temporary store in Herald Square, New York City. Led the successful recruitment and training of 200 employees within a tight 10-day timeline, ensuring comprehensive proficiency in all job functions.

Willowbrook Mall

• Achieved significant sales growth and maintained the denim department to the highest standards as a Denim Specialist for Bloomingdale's.• Expanded vendor assortment from 4 to 12, enhancing customer options and elevating the organization's location ranking from the bottom 5 to the top 15.• Cultivated and nurtured strong client relationships to ensure customer loyalty, resulting in recognition as a Top Producer and the first to achieve this accolade for the Men's department.• Ensured sales floor adherence to company standards while implementing innovative denim merchandising strategies to attract and engage customers.• Collaborated with vendor representatives to schedule training classes, organize selling contests, and tailor assortment to customer preferences, driving sales and satisfaction.

Soho, Nyc

• Achieved exceptional results as a Marc by Marc Jacobs Selling Specialist, exceeding the company's 20% client sales target by achieving an impressive 36% of sales from client transactions.• Demonstrated expertise in clienteling, successfully building and maintaining a strong client base to drive sales and foster long-term customer relationships.• Ensured optimal visual presentation of the Marc by Marc Jacobs sales floor through regular merchandising, including updating mannequins and displays to showcase new arrivals.• Supported sales tracking and forecasting efforts by diligently preparing comprehensive sales reports twice weekly, highlighting sales trends, top-selling items, bottom-selling items, and customer preferences.• Collaborated with vendor representatives and actively participated in Fashion Week runway shows for Marc by Marc Jacobs, contributing to assortment tailoring for the upcoming season.• Recognized with a prestigious Golden B award for outstanding sales performance and clienteling skills, reflecting a consistent ability to surpass expectations and deliver exceptional results.• Combined passion for fashion with strong sales acumen and customer service skills to thrive in a dynamic and exciting role.

Wayne, New Jersey, United States

• Provided exceptional customer service to enhance the customer experience on the sales floor and at the register. Responded promptly to customer requests and actively assisted them in locating desired merchandise.• Successfully promoted our store-branded credit card, highlighting its key features and benefits to customers. Demonstrated persuasive skills, resulting in a remarkable achievement of 300 new accounts opened within a single month.• Ensured adherence to visual and merchandise execution guides by diligently recovering the sales floor. Maintained high standards of presentation and organization to create an appealing shopping environment.

Washington, Nj

Bachelor Of Science - Bs, Human Resources Management And Services, 4.0

Activities and Societies: Omega Nu Lambda, Honor Society for Online Learners

Ba, Theatre Studies

Education record