Michael Vides Email & Phone Number

Built and strengthened lasting customer relationships based on accurate price quotes and customer-centric termsProvided product information to customers and aligned products with customer needs to boost satisfaction.Used knowledge of company products and services to recommend solutions to customers.Exceeded sales targets, increasing revenue by $800K per.

Built and strengthened lasting customer relationships based on accurate price quotes and customer-centric termsProvided product information to customers and aligned products with customer needs to boost satisfaction.Used knowledge of company products and services to recommend solutions to customers.Exceeded sales targets, increasing revenue by $800K per.

Communicated sales promotions to customers to grow average customer account size by 10%Set up new accounts, established customer credit, and set up payment methodsManaged and recorded all leads from outbound telephone marketingCoordinate with outside sales reps on new and existing accounts needsPrioritized daily workflows, including all inbound calls.

Work collaboratively with the project manager and team to maximize productivityCollaborate with the whole project team, contributing to the entire project lifecycleOrganize and monitor schedules and see that deadlines are metCoordinate efforts within the team and with outside consultants efficientlyReport updates verbally and in written form to.

Handle customer inquiries, complaints, billing questions and warranty servicerequests. Calm angry callers, repair trust, locate resources for problem resolution anddesign best-option solutions. Interface daily with internal partners in warranty,marketing, prescription department. Create new accounts, trouble shoot existing, andwalk customers through.

In charge of acquiring new clients across the 50 states. Remain knowledgeable of ALL product old, ongoing, and new. Retain relationships with all clients and handle any customer service as well. Able to achieve the daily goal of $750-1500 a day. Also handle all of the shipping and receiving through out the day.

Receive orders and inventory maintenance including stock. Managed multiple campaigns maintaining less than a 1% error service levels. Created weekly key for weekly and ongoing products. Create and batch CSV and Customer Service CSV twice weekly. Back Up to Warehouse Supervisor. Monitored receiving, shipping and stock and ensured adequate products that.

Monitored assembly team, including stocked inventory, shipping and receiving. Receive new products and returned merchandise authorizations (RMA). Inventory auditor and outgoing pre and post shipping orders. Easily adapted to heavy volume from 6,000 – 10,000 weekly orders with zero errors. Orders consisted of multiple home, pet and software products.

Performed closing duties, including reconciling orders and sales. Ensuring tips were allocated and distributed equitably. Ensured food and location was organized, well stocked and sanitary.

Supervised staff including, but not limited to, greeters and host. Staff schedules. Open/Closing duties that included preparation of product, quality observation, communicate with customers. Perform according to company and state guidelines. Develop and implement safety training and safe food handling. Used Micros Electronic systems to enter customer.