As Owner and Director, I have been responsible for the daily business operations and overall business functions of a contract service, private counseling work, and retail production business including internet departments. I have operated the Anti-12 Steps programs, and education book production and release. I have designed educational programs, as well as conducted counseling operations and teaching for various company divisions. I have also served as a contract instructor at Stephen's Elementary School for the "Kids Club" program and head the martial arts component of the program, And as instructor for the Young Champions Martial Arts Program. IQ Productions services a wide spectrum of educational and service programs.

GSOC Training Manager

GSOC (global security operations centers) Management for training of operators and other management staff as they integrate into the worldwide support structure. Directing class operations, content design & editing as well as on-boarding processes. Support team for regional SOC building and launch projects.

Consultant

Training and team education, Hazmat Returns process management, Medication Compliance Specialist, Customer Care Operations Team, Issue Resolutions/Bulk Shipments Clearing Managementdrugstore.com/Vision Direct/Walgreen's customer support teams. Worked directly with management and customers to investigate and resolve inquiries and complaints, urgent issues regarding services and products, security, and verifications compliance issues. HIPAA and FSA trained as well as support services for other agents in these areas.Data collection and input into company analytics programs, with high accuracy requirements. Creating and managing database entries for multiple business lines.Project Resource Lead for SOP creation of training manual for new customer service center, provide direction of manual content, and Review/edit for manual and training programs. Member of secure transactions team and trained for day-to-day secure facility operations.Created Hazmat Returns SOP, data collection, and management process for administration and updating all report and tracking systems. Monitor compliance process while maintaining protocol updates and adherence.Data collection and presentation reporting for "shrink wrap" shipping improvement program saving nearly $200,000 annual costs to eCommerce division.Recall operations management for Avaria and other lens recalls within VisionDirect.com operations, process and records management. Member of secure transactions team and trained for day-to-day secure facility operations.Maintained Secure Room preparations for backup operations as part of emergency needs planning. Responsible for managing special projects for smaller initiatives on an ad hoc basis.

Creation of Special Medication Compliance program for support and operation of customer services and compliance improvement for medical grouping of over $1.5M specialty category sales. Supervised insurance compliance and high-value order operations for target group. Support for unique customers and Specialty consumer groups. Created definition matrix for identifying and classifying high-value customers for special services and sales support.Business stakeholder for customer support tool re-design related to workflow and user acceptance criteria. Process analysis related to monetizing training and management team to modify current training procedures to fit new workflow and tools as teams assumed transfer of control and division direction.

Director of operations. Counselor - individuals and couples, specializing in addiction, sexual issues, 12step and Anti-12 Step education. Managed day-to-day as well as overall operations of a private practice counseling adults with various treatment goals/needs. Maintained operations compliant with HIPAA and state guidelines.

Responsible for client support in telephone counseling of program members, including record keeping, treatment planning, and "quit plan" formation. I also served on the “Support Line” working to deal with inbound crisis and process problems as well as guidance of junior specialist in program structure and operations.

Responsible for the primary counselor duties and supervision of assigned adolescents with addiction issues. Duties include general counseling,treatment planning, charting client progress, crisis intervention and familycounseling. In addition, I have been actively involved in the conducting andoperation of educational group presentations, and group discussion sessions.

In this position I was responsible for the case management and supervision of adult clients with mental illness as well as addiction related issues. Duties include general case management, treatment planning, charting client progress, crisis intervention and individual counseling. In addition, I have been actively involved in the conducting and design of MICA classroom programs and presentations, including the teaching of a self-designed 12 step support program "The Anti-12 Steps".

Case Manager for supervision of adult clients with addiction needs, primarily with opiate addiction and related addiction support issues. Duties included creation of treatment plans, charting client progress, crisis intervention, and individual counseling. In addition, I was also actively involved in the training of new counseling staff.

In this position, I actively worked with members of the counseling team to develop relapse prevention plans for adolescents overcoming addiction problems. In addition to the supervision of adolescent clients, I was responsible for case development and management, as well as the guidance of new counselors. I also worked to develop several new educational and support programs including my creation of the Anti-12 Step Program.

Duties consisted of patient supervision and intervention, as well as maintaining client progress records. Group therapy, and individual counseling in group setting for addicted teens with behavioral issues.