Michael Volosh Email & Phone Number

Greater Pittsburgh Region

Responsible for managing tickets within Salesforce supporting IT administrators, directors, and C-Level employees with the company’s propriety software which contained simulated phishing campaigns, security awareness training, and outlook add-in. Reported software bugs to the development teams using JIRA and working the customer escalations as result of. Used mySQL and Splunk to research issues during troubleshooting, as well as user management using SCIM, Microsoft Active Directory, Microsoft Entra, Ping, and Okta identity providers, including being the team subject matter expert for Single Sign On using Security Assertion Markup Language 2.0.

Greater Pittsburgh Region

Greater Pittsburgh Region

Bethel Park, Pennsylvania, United States

Responsible for day-to-day operation of the store including opening and closing of the store, customer service, part ordering, counting inventory, sales, refurbishing devices, and performing repairs such as Windows 7/10 installs/upgrades, Mac OSX installs, migrating data into new Windows and Mac OSX installs, Microsoft Office 2010/2011/2013/2016/2019 installations and migrations to Office 365, virus & malware removal, installation of Carbonite on the enterprise level (as well as being the support liaison for Carbonite), software fixes, solid state and hard drive replacement and upgrades, memory upgrades, laptop screen, dc port, and flex replacements.

Mcknight, Pennsylvania

Responsible for day-to-day operation of the store including opening and closing of the store, customer service, B2B marketing, part ordering, counting inventory, sales, refurbishing devices, and performing repairs such as mobile device screen, battery, charge port, and flex replacements, flashing Android and iOS software, virus & malware removal of both mobile devices and computers, reinstallation of Windows XP/7/8, Microsoft Office Suite installation, Console (Xbox, Wii, & Playstation) OS flashing and refurbishing.