Michael Vulpis Email & Phone Number

Stamford, CT, US

• Strong Virtualization, Integrated Optical Networks, MPLS, Internet/BGP, Ethernet Services, Content Delivery, Cisco/Juniper knowledge base and experience in Unified Communications, VoIP/SIP Trunking, Computing As a.
• Advise and guide Verizon Business Clients in selection of appropriate solutions to match identified business needs and to provide technical information/support to Sales Account Managers.
• Take joint ownership of assigned accounts with Account Manager and lead account management on technical issues.
• Communicate with clients about emerging technologies, plus communication strategies and develop an understanding of clients business needs in order to protect, retain and increase revenues.
• Develop strategies with customers to anticipate and address their long-term business needs and identifies appropriate alternatives.
• Provide technical information for accounts and identify sales opportunities/solutions.

Monroe, LA, US

• Managed a team of 10 Sales Engineers responsible for supporting the NYC / LI Global sales organization.
• Responsible for the recruiting, hiring, training, and retention for the engineering organization.
• Manage budget and expenses in accordance with departmental goals.
• Develop and administer product training for multiple sales offices.
• Deliver high-level customer presentations.
• Manage client engagements and expectations through project completion.

• Provided pre and post sales technical support directly to customers and the sales organization for local, long distance, and international networks.
• Analysis of customer requirements in order to design a network utilizing the appropriate products and services, network optimization, voice traffic analysis and trunk sizing, equipment specifications.
• Assisted sales teams with RFPs (Request for Proposal), and sales presentations.
• Project management for large network deployments.
• Approved engineering projects for WAN services.
• Compiled and evaluated vendor service costs for the purchase of additional network services.

• Central office technician and team lead serving New York Metro area.
• Responsible for the installation and maintenance of voice and data services.
• Maintained service records and generated management reports.