Michael W. Email & Phone Number

Amsterdam Area

Amsterdam Area

Amsterdam Area, Netherlands

Leading the IT Service Desk team existing of eight employees divided over The Netherlands and France. Taking care of the mid- and end-year reviews, defining the targets and steer where needed.Responsible for the office automation, digital workplaces in all offices, hardware orders and international supplier management.Leading role in all big IT projects. Examples: design of and move to new offices in Amsterdam and Berlin, migration to new ticketing system, cloud migration project, migration towards the new office automation environment (VDI, Windows 10, MS Teams).

Amsterdam, North Holland, Netherlands

First, second, and third line IT Service Desk for all internal employees across four European offices. Leading role within the Service Desk team as a Senior.Participation in multiple IT projects.

Utrecht Area, Netherlands

1st and 2nd line support for customersAnswering Phone, E-mail and Chat in English, Dutch and German.

Schiphol

First, second, and third line IT Service Desk for all European offices.Perform server management and local support for all employees in Europe. Mostly remote support, but also on site support for the end user. This company uses ITIL v3. Tasks & responsibilities: - Pick up the phone/answer to e-mail as first line contact for all ICT related issues- Register the incidents and requests in Altiris Helpdesk- Solve requests and incidents - Create user accounts and mailboxes on Server 2003 and Exchange 2007- Create user accounts in Peoplesoft- Create user accounts in Yardi- Set security rights using AD- Image machines using Altiris(with windows XP) and build up complete workplaces- Install/de-install software on machines (Adobe, Autocad, Microsoft products, Trend Micro etc.)- Configure and solve issues with Avaya phones- Configure and provide users with Blackberries- Solve issues with Canon printers- Create manuals for users- Send hardware within EuropeHardware Avaya phones, HP, Lenovo, Apple, Blackberry, CanonOperating Systems MS Server 2003, 2008. Windows XP, VMWare ESX, Tools Altiris Helpdesk, Altiris Deployment Console, Exchange 2007, Remote Desktop, MS Communicator, Trend Micro, Symantec Enterprise Vault, Ghost, Peoplesoft, Yardi, Office 2007

Amsterdam Area, Netherlands

First and second line IT Support for all internal employees.Primarily working on the domain migration and implementation of Symantec Enterprise Vault. Beside that work as first and second line ICT Support Officer, perform server management and local support for all TomTom employees worldwide (both through remote as well as on site for the end user). Work with a full admin account.Tasks & responsibilities: - Contact and inform users about domain migration and consequences- Move mailboxes to the new domain using Quest tool- Migrate users and hardware to new domain using active directory migrator- Configure hardware to work on the new domain- Solve post migration issues on Windows, Mac and Linux machines- Setup and support Symantec Enterprise vault- Pick up the phone/answer to e-mail as first line contact for all ICT related issues- Register the incidents and requests in Siebel- Solve requests and incidents - Solve user issues in SharePoint- Create user accounts and mailboxes on Server 2003 and Exchange 2003- Set security rights using AD- Image machines using Symantec Ghost (with windows XP) and build up complete workplaces- Install/de-install software on machines (Adobe, Microsoft products, Symantec etc.)- Configure and solve issues with Cisco Phones- Configure and provide users with Apple Devices, Android Devices- Create manuals for usersProject participation:- Domain migration. Actively involved in the migration from MS Server 2003 and Exchange 2003 to MS Server 2008 and Exchange 2010. Configure new Windows XP image, migrate users, mailboxes and hardware to new domain and servers- Enterprise Vault. Configure Enterprise Vault on all laptops and desktops and provide users with support

Amsterdam Area, Netherlands

First, second, and third line IT Service Desk for all internal employees. Performed server management and local support for all APX- ENDEX employees (both through remote as well as on site for the end user). According to ITIL working methods and a SLA. Worked with a full admin account on all the domain clients and servers. Tasks & responsibilities: - Pick up the phone/answer to e-mail as first line contact for all ICT related issues- Register the incidents and changes in Topdesk- Maintain CMDB in Topdesk which contains all hardware items- Solve changes and incidents according to a SLA- Create user accounts and mailboxes on Server 2008 and Exchange 2007- Create network shares and set security rights using AD- Image machines (with windows XP) and build up complete workplaces- Install/de-install software on machines (trading software, Adobe, Microsoft products, Symantec etc.)- Maintain Servers using Vsphere- Change tapes in the backup server- Check Symantec Backup exec backups and restore items- Configure and solve issues with Avaya IP phones- Configure and provide users with RSA tokens for remote login, Blackberries, Mobile Phones- Maintain Blackberries using Blackberry Enterprise Server- Install Canon printers and solve printer incidents- Create manuals for users- Create management reports- Order HardwareProject participation:- Domain migration. Actively involved in the migration from MS Server 2003 and Exchange 2003 to MS Server 2008 and Exchange 2007. Configured new Windows XP image, moved user data and mailboxes to the new servers and provided users with new machines- CMDB creation; label hardware and put them in CMDB- Symantec Enterprise Vault; Imported all user PST files in Enterprise Vault- Office relocation, prepare and move hardware for office relocation; APX-ENDEX moved their office from WTC Amsterdam to Atlas Amsterdam. Involved in the relocation project. Moved hardware and reconfigured machines to work in the new ICT environment

Amsterdam Area, Netherlands

Handling the futures market for gas and electricity. Also responsible for first, second, and third line IT Support for all internal employees.Worked as first line ICT contact. Performed server management and local support. Worked with a full admin account on all the domain clients and servers. Tasks & responsibilities: - Answer e-mails in the IT mailbox- Create user accounts and mailboxes on Server 2003 and Exchange 2003- Image machines (with windows XP) and build up complete workplaces- Create network shares and set security rights using AD- Install/de-install software on machines (trading software, Adobe, Microsoft products, McAfee etc.)- Change tapes in the backup server- Check Symantec Backup exec backups and restore items- Check McAfee status of all machines and push clients- Configure and provide users with Blackberries, Mobile Phones- Maintain Blackberries using Blackberry Enterprise Server- Install HP and OCE printers and solve printer incidents- Create manuals for usersProject participation:- Hardware (server) renewal; Installed (with assistance) new HP servers with MS Server 2003 and a CRM database called Efficy- Hardware (clients) renewal; Imaged new desktops and laptops and copied data to central file server of the old user laptops and desktops. - Mail archiving; Archived all user e-mails into PST files which were older than 12 months-------------------------------------------------------------------------------------------------ENDEX Assistant Market Operator/Assistant ICT officerThe position of assistant ICT Officer at ENDEX as described above, was combined with operational activities within the organization in the capacity of Assistant market OperatorTasks & responsibilities: - First point of contact for brokers and members- Execute trades and Monitor the Energy Futures market - Establish reference pricing for the market- Create and work with strict AOIC procedures approved by the AFM

Hbo, Systeembeheer

system engineering

Wo, Economics And Business

Vwo, Natuur En Techniek