"It was an absolute pleasure working with you, I thoroughly enjoyed all our interactions as part of the engagement between Etihad and Adobe. Thank you for being candid, pragmatic and most of all a great contact to collaborate with." Customer Success Manager, AdobeI am a seasoned IT Manager demonstrating experience of more than 20 years in service delivery / management domain with blue-chip companies including Aviva, Etihad Airways and the Bank of England working with multinational companies including IBM, Cognizant, Fujitsu, Cable & Wireless and BT. I am most recently a IT Service Manager with Etihad Airways, overseeing service delivery support for Etihad's digital offering Etihad.com and etihadguest.com amongst other web operations.Demonstrating expertise in IT Service Management, I am delivering BAU support through 3rd parties for incidents, problems, change and service transition. I am skilled at handling the entire service management domain including: stakeholder management, team development / management and service reviews.I engender early project engagement to ensure seamless service transition to production. Articulate communicator who can connect at all levels, blending expertise with interpersonal skills while interacting with the cross-functional technical teams, clients and stakeholders.