Michael W Email & Phone Number

ProfileA dynamic, resourceful and self-motivated worker with multiple years of experience delivering client and customer goals in front line community services, construction and the hospitality sector.Responsible for providing clear direction overall on delivering services for customers and service users, resolving operational issues as they arise while working under pressure to handle changing priorities.Experienced in supporting individuals using strong people management skills and helping them get from where they are at, to where they want to be. Service Excellence- Highly experienced in delivering operational best practice across services for the benefit of both the service and clients / customers. A driver of continuous improvement in the services provided. Skills - Throughout my career I upskilled in evidence based techniques such as:• Cognative Behavioural Therapies• Motivational Interviewing• Community Reinforecment Approach• Strategic Dialogue and Resonance Factor.Utilised and am familiar with Icarus and Salesforce (Ecass) and other client management systems. Have always up-skilled when new processes or technologies arrived.

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  Trinity College Dublin

  Addiction Studies