-Responsible for provisioning and Subject-Matter Expert troubleshooting of application access for HMS, McKesson HPF, HCI, HPP, PHS/HSM as well as Active Directory for the corporate office and 206 hospital entities.-Work with other level 2 and level 3 teams to determine issues to proactively prevent compliance access issues-Work with compliance teams and local hospital IT support staff to prevent SOX violations within the hospitals and corporate offices.-Work within BMC Remedy ticketing system to keep team ticket counts below 15 days of submission time. Also helped reduce ticket counts from over 800 to fewer than 100 regularly.-Created workflows to streamline corporate processes as well as training documentation to provide to local support staff.-Co-lead team to develop electronic security request forms within electronic request system to allow for reduced time in resolution of access issues and a searchable electronic audit trail for better security monitoring.

-Responsible for maintaining corporate security systems including key card access. -Established security vendor relationship and initiated specialized training that reduced troubleshooting calls by 50%. -Identified and resolved issue with major network installation by working with IT to reconfigure the security system resulting in 40% less issues.-Set up & maintain all audio/video equipment in the main conference rooms during departmental conferences. -Responsible for loaner laptop pool. Initial research and investigation increased loaner pool from 4 to 16 laptops. Formalized process resulting in improved loaner tracking. -Maintains and deploys inventory of standard image computer equipment for approximately 2-10 new hires/wk.-Relocated IT equipment (computer/phone/peripherals) for approximately twenty-five (25) small group and four (4) major department building moves.-Maintains a running inventory of old equipment and coordinates with vendor for disposal when necessary.-Responsible for leading, coaching and evaluating the performance of direct report.

-Handled 60-75 Level 1 Service Desk calls per day resolving hardware/software/network and server issues remotely.-Regularly performed corrective procedures for hospital system recovery or prevention based on direction from Data Center infrastructure engineers. Was able to resolve issues without intervention except where access was restricted.-Utilized Remedy Service Desk application incident management softer to record request and track issues.-Regularly provided End User ID creation and security by managing users ID creation and modification in applications such as Active Directory, Novell, Lotus Notes, Distribution Lists and AS400, as well as followed security policy in identifying legitimate password reset requests.-Updated operational procedural documentation as needed to reflect new or modified procedures

-Provided professional technical advice to customers, resolving issues with new and existing desktops, notebooks, and home networks ranging from installation instructions to simple software troubleshooting both in-store and over the phone.-Performed diagnostics, repairs and data backup services in order to recover technology and save information from failing computer systems.-Installed new hardware and software based on customer requests. -Provided consultation services and sales support to customers regarding system/new technology upgrades and purchases.

-Key responsibilities included maintaining existing clients while increasing revenue by re-establishing declining business accounts as well as procuring new accounts.-Maintained sales of $1.4M per quarter plus increased revenue over $1M. Lead team in margin percentage for 5 quarters.