Michael Wade Email & Phone Number

Seattle, Wa, Us

Boston, Ma, Us

• Built and led a team of engineers in the US and Europe responsible for all production and corporate IT systems, implementing a follow-the-sun coverage model with on-call rotation.• Developed and implemented an end-to-end automated onboarding process for new employees that satisfied vital compliance obligations and saved the company dozens of man hours a month in labor costs and complexity.• As head of the security function, drove the company to achieve GDPR compliance within 6 months, allowing the business to secure deals in the EU zone, increasing ARR by 15%.• Drove prioritized infrastructure cost optimization efforts, reducing spend by 40%, saving the company $48k/year.• Developed SRE team practices and operating model, including service level objectives, service level agreements and key performance indicators. Consistently delivered 99.9% availability since tracking started.• Developed and implemented a robust company Incident Response Plan including push-button incident declaration and automated workflows. Adhering to this plan saved thecompany hundreds of man hours and service degraded minutes over 6 months by avoidingwasted, misaligned effort.• As head of security, lead a deep security uplift resulting in 1/endpoint management 2/securityawareness training 3/email security (DKIM/SPF/DMARC) 4/vulnerability managementpolicy and tooling 5/risk assessment and treat modeling and 6/automated monthly userauditing across all platforms. The efforts resulted in several dozen Jira stories delivered, anda third party risk assessment reducing our company’s risk profile by 40%.• Implemented automated, self-service workflow for production access requests including:1/break glass access for emergencies 2/just in time access for on call engineers 3/approvalworkflows. This system facilitated hundreds of requests over 6 months, saving dozens ofvaluable SRE hours better spent on goals aligned work.

Seattle, Wa, Us

• Led, hired and developed teams of customer facing Solutions Architects in the Greenfield phase of the cloud journey. Top 10% YoY quality hire rate, top 10% YoY for lowest regretted attrition. Employee job and manager satisfaction scores consistently 4-5.• Responsible for managing the technology relationship and providing executive sponsorship with 2,000 Greenfield customer accounts across the Northeast, representing $30+ million in revenue over 3 years.• As a Bar Raiser, presided over 200 behavioral and technical interviews and was responsible for the final say in hiring against the Amazon bar.• As a member of the AWS Americas Bar Raiser Core, was responsible for mentoring and graduating 30+ Bar Raisers in Training.• Mentored aspiring leaders through the IC to Manager program, leading to two leadership internal hires.• Created and drove across functional teams a customer-facing enablement program that lead to a 20% increase in new customer signups to AWS.• Executive sponsorship and coordination at key accounts drove 600% YoY workload adoption increase through relationship building, coordinating internal resources and advocating for customer at internal cross-functional teams.

Boston, Massachusetts, Us

• Led a globally distributed team responsible for maintaining 24/7 availability and feature delivery in a geo-located, highly redundant customer-facing SaaS system which generated $400 million/year of revenue for the company.• Led a globally distributed team responsible for developer facing enablement- including deployment pipelines, automation, and related processes such as DevOps, Agile and Scrum.• Developed and implemented a flexible cloud-adoption process, which resulted in a balanced approach that unlocked value and power, while satisfying cost savings and consolidation requirements. Later used this process to migrate multiple products to the public cloud, or to hybrid cloud scenarios.• Led multiple M&A efforts, integrating teams, processes and technical environments using a requirements-defined approach.• Collaborated closely with the security organization to obtain and maintain compliance standards, including SOX, SOC II (Types 1 and 2), PCI-DSS, ISO 27001, HIPPA.• Designed, built and maintained private and public cloud infrastructure built on Microsoft Azure, Amazon Web Services, Windows Azure Pack, Virtual Machine Manager and proprietary in-house developed storage systems.

Boston, Massachusetts, Us

• Led teams responsible for maintaining SLA and feature delivery requirements in a globally distributed, highly available customer facing SaaS environment. • Collaborated closely with the security organization to obtain and maintain compliance standards, including SOX, SOC II (Types 1 and 2), PCI-DSS, ISO 27001, HIPPA and GDPR.• Designed, built and maintained private and public cloud infrastructure built on Microsoft Azure, Amazon Web Services, Windows Azure Pack, Virtual Machine Manager and proprietary in-house developed storage systems.

Boston, Massachusetts, Us

• Automated systems management functions, providing self healing and early detectioncapabilities to multiple products.• Performed security functions related to protecting and increasing visibility and controlaround the application perimeter.

Irving, Texas, Us

Supported and maintained ~4,000 globally distributed, customer facing production systems, working with the business and directly with customers to tailor solutions to defined goals.Using project management tools and processes, designed and successfully implemented a company-wide production endpoint protection system and disaster recovery regime for production endpoint systems

Bad Homburg, Frankfurt, De

Managed a globally distributed 40,000 node customer-facing production system, meeting requirements set by the business for availability and customer-feedback driven feature delivery.Designed and implemented a maintenance and backup policy on our entire systems management infrastructure and databases, which increased system wide availability from 95% 99.99%.

Lead teams responsible for 100+ building, campus wide technology infrastructure. Designed and implemented least-privilege security system, organization-wide technology ticketing system, asset management system and e-commerce system for on-campus purchases. Designed and implemented curriculum specific classroom technology solutions and managed various technology projects such as building renovations and technology refresh.