Michael Wagner Email & Phone Number

Taipei, Tw

DSL is the service logistics arm of the Contract Logistics organization within Dimerco Express Group and through its' 130+ locations, provides global service logistics for industries that need time critical solutions tailored to meet customer demands. We provide:-Global Network for Warehouse Management and Remote Depot Operations.-RMA/Reverse Logistics/Order Fulfillment 24*7 Support.-4HR/Same Day/Next Business Day Delivery To Local Markets.-Provide Transport Management Where Required.-Web Based IT System for Order Entry, RMA and Asset Management, Inventory Management.-Fiscal Representation/ VAT Management.-IOR/EOR solutions-Other Value Added Services, Product Triage, Defective Returns Management.

Taipei, Tw

DSL provides global service logistics for industries that need time critical solutions tailored to meet customer demands. We provide:-Global Network for Warehouse Management and Remote Depot Operations.-RMA/Reverse Logistics/Order Fulfillment 24*7 System Support.-4HR/Same Day/Next Business Day Delivery To Local Markets.-Provide Transport Management Where Required.-Web Based IT System for Order Entry, RMA and Asset Management, Inventory Management.-Fiscal Representation/ VAT Management.-IOR/EOR solutions

Vancouver, Washington, Us

Direct all activities of Field Service and Customer Technical Support for the Americas Developed business strategy and established goals for Field Service and Technical Support that met revenue/profitability objectives in the context of Corporate/Division strategies Manage over 150 3rd Party Service Providers insuring training, certification, response and quality objectives are met and maintained – Customer Satisfaction index increased by 10% first year while cost per call decreased by 24% Developed warranty and preventive maintenance programs and pricing – 110% year over year revenue increase Developed a Product Installation Process and business case focused on creating positive first impression with customer while eliminating cost

Roseland, New Jersey, Us

Directed all activities of Service Logistics and Repair, product returns and disposition, warehousing, distribution, and freight management for North America  Developed business strategy and established goals for Services Logistics and Repair organization that met revenue/profitability objectives in the context of Corporate/Division strategies Outsourced warehousing, integration and finished goods distribution activity for new products saving $500K annually in operational expense and reducing inventory by $4M Implemented overall Reverse Logistics operation - product recovery, reconditioning and resale or disposal ensuring client data security and compliance with federal and state regulations – reduced expense from $735K to $487K Consolidated and centralized freight distribution activity focusing on freight supplier management, distribution strategies, automation tools, and expense control – Reduced annual freight expense from $13M in 2000 to $10M in 2004

Roseland, New Jersey, Us

Directed all activities of the Service Logistics and Repair for North American operations Consolidated and centralized all repair and distribution activity from 12 locations into 3 service logistics and repair centers for North American operations. Annual maintenance revenue in 2000 - $92M Developed business objectives focused on a Push vs. Pull strategy for field spare parts management resulting in reducing annual spares purchases by $1M on average Developed and implemented processes for product life cycle management and product integration, reducing inventory risk, last time buy expense, and improved client satisfaction Implemented Logistics processes and management of 40 remote stocking/distribution centers to enhance the service delivery capabilities to customers while reducing spares expense

Roseland, New Jersey, Us

Managed spares purchases, repairs, and distribution for 61 field offices across North America Developed and implemented sparing and service strategy for products with Field managers Established spares purchase and distribution plans for new products – annualized spares purchases of $4.2M dropped to $3.5M in this 2 year period Coordinated with product manufacturers and implemented operating plans on new product roll out, support, purchases, and quality improvement Developed capital budget and department operating plans

Computer Science, Computer And Information Sciences And Support Services

Education record