Michael Wagner Email & Phone Number

Milton Keynes, Gb

Grove, England, United Kingdom

Gaydon, England, United Kingdom

Currently leading a Problem Solving team who identify, prioritise and escalate key quality concerns within the global Aston Martin market to the relevant internal departments. Following escalation, this team leads and coordinates the investigation, root cause analysis and countermeasure activities for these concerns, before finally delivering the countermeasures to the market through service action.Lead the creation of a strategy for the newly developed Problem Solving Team within Aftersales. This included critically analysing current working methods and, through engaging with key colleagues and drawing on prior experience, developing and implementing a strategy which fulfilled the Market Quality pillar in the Global After sales Strategy.High profile responsibility includes the planning, organising and execution of the monthly Warranty Quality Committee report outs to executive management. This includes working with data teams to present data summaries of key quality concerns and emerging trends in the market, selecting keys topics for escalation and status feedback as well as critical follow up of outstanding actions.

Burgh Heath, England, United Kingdom

Directly responsible for field quality concerns for a range of Toyota and Lexus models. Main responsibilities included detailed warranty analysis, hands on investigation of concern vehicles, initial problem break down and root cause analysis.Coached colleagues on best practice field investigation strategies based on prior experience gained from prior experience in Toyota's European headquarters.Lead and project managed the development of a model warranty concern PowerBi dashboard which become an essential tool for model warranty overview, as well as providing efficient material preparation for top management updates.Developed and updated the dealer quality concern reporting system, complemented by presenting the pitch to the entire UK Toyota and Lexus dealer network to re-engage this activity.

Brussels, Brussels Region, Belgium

Responsible for prioritising quality concerns in the European market for two models (high volume entry level and low volume high end) as well as for a range of Toyota genuine accessories. This was achieved through analysis of Field/Customer Quality concerns reported by the Toyota retailers, warranty data analysis and hands-on investigation on vehicles and of recovered problem parts.Coordinated and project managed the technical investigations and countermeasure activities of these market concerns with the involved parties in Europe and Japan (R&D, Manufacturing quality, Purchasing, Logistics, Suppliers, etc.). The status of these investigations/countermeasures were regularly reported to European and global top management.Developed critical skills in problem solving and root cause analysis with subsequent countermeasure implementation through completing Toyota Business Practice training module and assignment as well as overseeing numerous major quality concerns.Had final responsibility to inform and release repair methods to European technicians.

Durban, Kwazulu-Natal, South Africa

Through extensive training and hands on experience, gained knowledge and practical experience of automotive production techniques while being based on a weld production line as a Manufacturing Engineer.Demonstrated strong leadership and project management ability while leading two productivity improvement projects. A total productivity improvement of 22% was achieved.

South Africa

Designed and implemented a complete racking system to carry the spare parts inventory within the race backup vehicles. This required effective communication and collaboration with the team responsible for vehicle maintenance and the parts store.

Master'S Degree, Advanced Motorsport Engineering, Distinction

Activities and Societies: Elected as 2017/2018 cohort Course Representative representing the student voice for the Advanced Motorsport.

Bachelor'S Degree, Mechanical Engineering